Imperium JewelryReviews of imperiumjewelry.com

Never again will I order anything here. You'll never receive it

This chains are everything!!!! It looks really nice! The customer service is really helpful and response back quickly. If our problem happens, I will be ordering more chains from here. This will be my go to site.

Ordered and received products that did not fit correctly. I was assured I would get a refund. They have now had my returned products for over a week and I still have no update on my refund. Definitely feel like I've been scammed out of my money. Do not recommend this experience

Wrong item was sent, box was damaged . Surprise duty was charged upon delivery. Tried to return and waited weeks without an answer. Finally someone responded that the correct item would be mailed. Asked if duty would be charged again and they said it was out of their control once it left the country. Told them not to send it and perhaps a store credit could be issued to use at a later time . No answer yet again.

Opened the box and was blown away by the quality. I ordered a 20 in 5 mm cuban link and a 3mm cuban link. The 3mm fit perfect but the 5mm was too small. Customer service was great and easy. My new chain is already on its way 2 business days later. Great experience all around will definitely recommend.

I returned a necklace on January 17th that I had purchased with affirm. It is 2 days away from being a month since my return and they have yet to process the return!! I have reached out through their website and have not heard anything! And I call them and just get voicemail! I am fuming mad! 😡 I’d be careful ordering from these people!!

Great customer service. Very easy to work with and they have great products hat will last

I just placed my order so the stars are for customer service and the ease of ordering as well as the great prices. I will follow up with another review once I've received my order