Not ordering from them A.
Still don't have my product after 1 month
I ordered five conversion standup desks a month ago and still have not received my order. I am told to contact the shipper SAIA on my own. I don't know why that is pushed back on me. Why can't iMovR contact the shipper and provide me with the ETA? Why isn't iMovR more concerned that their customer has not yet received their product?
Response from iMovRJan 17, 2019
We're so sorry about the delay, These item ship by freight when in bulk and from this supplier we don't control the freight carrier. In this case, they used one that took an unreasonably long time to get to you. As I have investigated, you did receive these items on 12/12, the day after your feedback. We have given our supplier this example of an awful fulfillment experience in hopes that they will use it as evidence to improve their freight carrier selection. It should have never taken as long as it did to get to you. On another front, how are you enjoying your products? We hope you are loving them and will give us another chance. Thanks!




