mfishReviews of imfish.com

Response from mfishJul 29, 2026

Hi Isabel, we’re sorry for the frustration caused by the delay. Your video arrived outside our customer support hours, and our team responded as soon as we were back online. We’ve now contacted you directly to arrange a free replacement and will continue following up until the issue is fully resolved.

Response from mfishJun 1, 2026

Hi, we’re sorry for the confusion with the tracking and delivery updates. We’re glad to hear that the parcel was eventually found at your apartment reception desk. For international shipments, there may be two tracking numbers involved: one for the international transit and another for the local delivery after the parcel reaches the destination country. We understand this can sometimes make the tracking information less clear. Normally, automatic emails are sent when the order is placed, shipped, and when the delivery status is updated. Could you please contact us and help confirm whether the email address used for the order is correct? We’ll also review the tracking details and see how we can make the delivery updates clearer. Sorry again for the inconvenience, and thank you for your feedback.

Response from mfishJun 1, 2026

Hi Brian, sorry to hear this. This review invitation was sent automatically after your order. We checked the tracking for the order linked to this review and it shows as delivered. If you still haven’t physically received the package, please contact us with your order number and we’ll investigate with the carrier right away. We’d be happy to help resolve this.