IlovehueReviews of ilovehue.store

Terrible company, falsely advertising items as luxury and their lamps are literally plastic. You can buy the same mushroom lamp on amazon for cheaper and they actually offer returns. This scam of a company claims to have limited stock to pressure you into buying and list items on sale when they have a warehouse full and the “sale” is just so you CANNOT RETURN the item. DO NOT SHOP HERE - customer service was also highly unaccommodating with the poor experience, Its all a ploy to have you spend too much money on fake ass stuff. AVOID AT ALL COSTS

This company taught me to look at reviews first before purchasing. SCAM. I ordered two lamps, saw how cheap they were and wanted to return the day I received them. They told me I can return- but I have to send it to that long address in China. I’m confused, the website says they’re Los Angeles based. I’m even more confused because they don’t tell you their return shipping is anywhere in China and not LA or even America. I tell them they can’t do that- they don’t warn users about anything. Their website lies. They told me they’ll talk to their ‘fulfillment team’. Apparently now after days of waiting again and following up, they said they can’t do a return because the items I bought were on sale. Well guess what, their website is perpetually in a sale every single day. So now it’s impossible to return. Eventually I found out they are using a company called Shopify. I tried reaching out to their customer service, which seems to only help people who operate a business through them. When I finally did reach a person after days of trying, they told me to dispute my claim so that’s what I did. I provided all the information to my bank, and they built a case and I got my refund that way. I have asked ilovehue for their business address several times, as well as the name of the person I was communicating with. Without that info it makes it hard to report a company that scams people. They have not answered any emails of mine asking for their business address. I genuinely believe any good review on this company has been made by them to hide how awful they are. STAY AWAY!! Response: I have reached out and my emails have been ignored. I was told I can have a refund and then denied. Your website is forever in a sale making it impossible to return any items. I have all the evidence I need for this issue, including your response now. Following up again. Reached out about this “ensuring” I’ll get a courtesy refund and never heard back! Lol

Fits well in cosy living room, adds a touch of warmth to the area especially when using a warmer light bulb tone

⁠Cute lamps all around! Got the mushroom wall lamp and can say everyone who’s been over to my house has brought it up

Woke up to my dawn simulator this morning, first time in a while that I haven’t felt so groggy when waking up. Truly does wonders for my morning routine now

Trash. Received lamp, which leans sideways and has a very dim light. When asked for return address, was told by this supposedly "LA-based" company to return to: 3rd Floor, Building 2, Baiwei Industrial Park, No. 170, Xiangshan Road, Qinghuang Village, Qingxi Town, Dongguan City, Guangdong Province (enter from the main door and keep to the left). SCAM. Do not order from this company. Update 10/1/2024: The lamp now does not turn on at all. Regardless, prior to this I disputed the transaction with AmEx, who credited my account, resolving it that way. If all else fails (which it will with this company, contact your credit card company for resolution.

Complete garbage. Do not order the nightlights unless you expect a piece of plastic that doesn’t even work.

I was skeptical after finding their products from their TikTok (never know if a company is legit) but my little night light from them is so lovely and came in the cutest packaging. Plus a freaking 10-year warranty?! Unheard of. Would def recommend.