ikonpass.comReviews of ikonpass.com

I’m posting this to warn other customers. Ikon Pass refused to refund an entirely unused digital pass that was purchased by mistake. No physical product, no service used, and the season hasn’t even started, yet they still kept the full amount. Their website groups all passes under the same “Ikon Pass” brand and promotes access to many destinations, but it’s not made clear that the cheaper passes quietly exclude major mountains until after checkout. When I caught the mistake, I called immediately and politely asked for a one-time courtesy refund. Even though the pass was never used, they refused under any circumstance. This kind of “no refund even for unused digital items” policy is incredibly unfair and feels predatory. A reputable company would simply reverse the transaction. If you’re considering buying an Ikon Pass, be extremely careful, one wrong click and they keep your money.

This strong negative review is not about Ikon's shameless flooding of the market with bodies, which is helping to ruin a number of ski resorts such as my mid-sized resort Schweitzer, located in North Idaho in the PNW. That is a business model, albeit a gross and vulgar business model that makes high pressure timeshare sales look like a model of integrity. No.....I am talking here about their SUPER DECEPTIVE AND MISLEADING practices surrounding the "Friends & Family" passes and advertised discounts. The marketing materials sprayed out to passholders promises "Discounts up to 50%" and, verbatim.." Share now and your crew can use their tickets anytime until the end of this season.." This is intentionally misleading and completely erroneous at best, and more likely a super-low-integrity "bait and switch" selling technique at worst. The bottom line is that your friend or family member has to decide, in OCT, exactly what day they will be skiing this winter and inflexibly be locked into that date and resort without any chance to change. This is ridiculous. This is utter bulls**t. In essence, the Ikon company/resort wants you to prepay to them your lift pass value, giving them your dollars MONTHS before you ski, and tough luck if weather, an injury, or jury duty gets in your way. It is pathetic. It is a sign of the times. And it is a shame that this style of deceptive "bait & switch" advertising is becoming par for the course . I doubt I will buy a pass next year for me or my family. I hope they eventually flame out and fail as a compnay.

I purchased a 4-day Ikon Pass for the 2024–2025 season and went snowboarding in Utah at Solitude, which connects seamlessly with Brighton via trails. Naturally, I explored both areas — something many do, especially since the pass includes both resorts. On my fourth day, I discovered my pass was invalid. Ikon had counted each day I visited both Solitude and Brighton as two separate uses — something I was never warned about when buying the pass. There was no mention of this anywhere on the pass or website at the time. Despite explaining I had rented snowboarding equipment for four full days and was already on the slope, customer service offered zero solutions — only recommending I purchase a new $900 season pass. This was an incredibly disappointing experience. Ikon needs to be transparent about how resort access is counted and treat customers with more care. I won’t be using their service again.

I would give a 0 star rating if that was an option. Im baffled at the customer service that is almost non existent. Long story short i purchased a base pass towards the end of November 2024 with the initial plan to go hit up some mountains in alberta and bc before i flew out to ontario before the new year hit and additionally would use it some more physically in Ontario BUT of course Canada Post went on strike and with this being my first season and being unfamiliar with majority of things .. I had 0 knowledge that you can get pass printed at mountains/resorts. I returned from the holidays and I had still not received it in the mail which is when i reached out to ikon pass support via email. Mind you i requested for my pass to be deferred for the following year as i literaly have used 0 days and instagrams good ol ikon pass handle decided to slap me with a oh here is the customer service number after already emailing support a month ago and being completely ghosted with no response at all. Sorry guys but dont tell your customers that they were all emailed information about how to print and when it was printed etc so forth when that is falsely even close to true. I have deleted 0 emails from ikon pass and aside from alot of advertisements about getting packaged bundles for ski destinations and so forth or there only being so many days left to "upgrade pass" or to give 25% off to your friends etc .. there literally was absolutely NO email sent to me about deferment.

I purchased a 4-day session pass and deferred it's use to the following year. Instead of 4 sessions to use the following year, I was given a credit that had to be used by December. It seems they they've constructed this deferral program with the intent not to honor it.

I almost lost my son at Bear Mountain. He had to be life flighted down the mountain in a helicopter for emergency surgery. He fell on a jump that should have never been open with the condition of the snow being almost to the dirt and ice. The amount of people let in for two runs was out of control as well. On his first day of the year, this happens and I asked Icon to push his pass till next year. Of course they came back with the excuse that I should have bought the extra insurance so there is nothing they can do. I was not asking for a refund just to push the pass. Since they are sold out they could just sell another pass in 5 seconds and let my son go next year after he heals the next 9 months. I understand the policy, however if they want to hide behind those claims then what about making sure the mountains are safe? What about only selling enough passes so that the mountain is safe to ski? I'm disgusted by the response I got after years of dropping thousands of dollars on their passes. I did the math, 4 passes over the next 20 years is a $70,000 loss they will know have since I will never buy them again...not that they care, they are printing money and have put profits above all else.

I paid for the most expensive ICON Pass eight months in advance, and it never arrived. Now they tell me they can’t guarantee a replacement will be shipped and that I have to go to the mountain to pick it up. If you’re traveling to Europe or elsewhere, they don’t print passes, so you’re stuck getting a new one every day. To make things worse, one representative hung up on me. When I spoke to a manager named Barbara, instead of apologizing or helping, she blamed the issue on elections and acted like I was the problem for being upset. How is that acceptable? If this is the kind of manager they have, no wonder the rest of the customer support is terrible. For the price, this is absolutely unacceptable.

I bought this pass for my son's 14th birthday it was the wrong pass and I called to explain my mistake and they would not refund me. Ruined a boys season.. WORST CUSTOMER SERVICE EVER! Thanks Ikon.