ikonpass.comReviews of ikonpass.com

Do not purchase the IKON pass. I have had a pass every year and enjoyed the mountain. As a local, I purchased the pass so I can ski Steamboat. This is the only place I'm able to ski. The 25/26 pass - NO REFUNDS NO TRANSFER TO NEXT SEASON. I get it , BUT this season is a bust. The mountain has been a not safe place to ski. I called and when I spoke to the person - he sounded like he was reading off the card, same with the person I spoke to next .It's too bad that the company does not try and work with their loyal customers. I won't be buying a pass moving forward. I'm sure they have lost millions with the poor ski conditions. This is most likely why they won't consider moving the pass to next season .It's all about bottom line.

The worst customer service and communication, don’t do it. easier getting a day pass. these people are liars and they just are there to take your money.

Poor, non-competitive refund policy. I have to have a total hip replacement, and IKON will not defer, or refund, my pass. Said there is nothing I can do since I didn't purchase their insurance policy, which is 7.5% of a passes cost! Their main competitor, Epic Pass, offers free protection with a valid excuse. Epic has refunded my entire cost for this year's pass. Obviously, I will never purchase an IKON pass again, nor ski at their resorts. Keep this in mind when you consider purchasing an IKON pass in the future.

Perks for hotels and friends and family discounts have become a joke. Too restrictive to use and too many locations don't honor the friends and family discounts. Started with Mammoth Pass years ago and went to the Ikon Pass later, both of which were very worthwhile. No more, I will not be purchasing this pass again.

I have owned Ikon passes since they started years ago and found them to decent value, even if used occasionally. This year, prior to activation, I found I needed a knee replacement and would-be out for the season. I talked with customer service and asked if my pass could be transferred to the next season and was told "there is nothing we can do- you should have bought insurance". Of course there is something they can do, if they were not greedy, unsimpathetic, and non-customer oriented. No more Ikon pass for me.

We have been loyal Ikon Pass holders for 5 years. This season my son broke his thumb and is out for the year. We asked to defer our passes and were told no. That is $3,000 gone. No compassion. No flexibility. No help. There is no customer service email, no one to escalate to, and no accountability. Once Ikon has your money, you are completely on your own. Extremely disappointing and frustrating. Do not buy Ikon!!

My husband and I purchased an Ikon Pass for the 2025-2026. My husband is medically unable to use the pass due to a serious injury (Achilles rupture) that occurred unrelated to skiing, and he never used or activated the pass at all. When I contacted Ikon Pass customer service to request a refund or at least a deferral to a future season, I was told that refunds are not allowed under any circumstances after December 11th without insurance and that they would not offer any form of make-good for the unused pass. This was despite the fact that the pass was never used, and given the high cost of the product and the unexpected medical situation, I feel this policy is unfair and inflexible. All I’m asking for is at least a deferral or credit that does not expire without notice.

Stop selling passes Dec 12th. Theres no snow up there!!! Let me buy a pass for the remaining 4 months!! After 6 years of having an Ikon pass we decided to move to Loveland Ski resort. Closer to Denver, less traffic, not as busy and we dont eat at the lodges at the other resorts so overall we will save a lot of money. By by IKON!