ikonpass.comReviews of ikonpass.com

Trying to buy an Ikon pass for the last week. The Ikon system keeps refusing my Credit card but the bank says it's OK. Tried another card from different bank - same result. Ikon staff unable to resolve. All points to a problem at the Ikon site but they are insistent that it's the bank. don't see a way to sort this out.

The rising prices and the elimination of the pass deferral is criminal. I understand that they cannot control conditions but with a historically bad season in CO this year, lack of terrain and access to slopes, and early closures, to make customers pay an extra 130.00 for "insurance" for pass deferral is comical.

It's just awful. Every year the prices go up and the quality goes down. From reservations needed to use the pass, to requiring parking reservations, to limiting days at most resorts it's just become a organized theft. Then if you do get skiing it's just an awful experience from top to bottom. I used to buy a pass for my whole family every year. This is the first time all of my kids just want to quit resort skiing. The lines are awful. The food sucks, the skiing experience is crowded. They have removed all enjoyment from skiing and turned it into a money vacuum. Rather sad actually... But after having some type of ski pass for over 35 years. And buying passes for my children for over 20 years. This will be the first winter we don't do it Not because I can't afford it. But because no one wants to do it anymore. Not even my kids who get their passes from me... They don't even want a free one because it's not worth the hassle. Bye ikon.

Renewal of ikonpass april 16 2026 It took me 3hrs to renew. Did try to login with phone and computer with chrome,edge or safari everything was not working. At the end i had my renewal rebate(25$) and was to much waiting for my daughter rebate so i just terminated both renewals but 1 renewal rebate only. I was so frustrated!! Iko knows the overflow created when last day of renewal they should have a site capable of more traffic They don’t mind ikon prefer people paying the new price 🤬

Horrible customer service. I had a baby so I had to defer my pass. When I went to buy another one, they said my credit expired because I missed one year. Their solution was a $50 credit—hardly makes up for a $900 loss. Will never purchase this pass again.

I'm a new customer and have purchased a pass but the website continuously refuses to accept a photo upload from me despite trying innumerable formats all of which meet the indicated specifications. Then I tried calling the 'helpline' and no response for 30 minutes (and holding). Plus you cannot email them to ask for help. This is rotten customer service and infuriating. Be warned.

Tickets are being sold for dates when the venue is closed. This is misleading and creates unnecessary hassle for customers.

Brutal customer service. - Not able to refund or defer pass with no use. I would not recommend this pass.