iHealth LabsReviews of ihealthlabs.com

Update: in response to iHealth responding. What I want is the 105 day “rule” that the company knows about to be public knowledge so the customer knows too. We have the right to make an informed choice, especially since we cannot exchange or return this product. ———————— I ordered 1 iHealth Flu A&B/COVID-19 3-in-1 Rapid Test kit on July 8, 2025 from iHealth. This is not the first time I’ve ordered from them and generally, the expiration dates printed on the package are at minimum 6 months from when I receive the test kits. It’s usually a year. When I received the package on July 12, 2025, the expiration date is September 16, 2025, barely 2 months before they expire. I looked at the box I had purchased in October of 2024 and the expiration date on that box was September 17, 2025. So the tests I ordered almost a year ago have a longer expiration date than the one I just received. It’s just 1 day, but still longer. I did not feel that was right, so I contacted customer service, explaining the situation and asked for an exchange of tests that had a longer expiration date. I was basically told to go pound sand and they can send whatever they want as long as the expiration date is within 105 days of the expiration. But not the expiration on the box, the EXTENDED expiration the FDA allows them to use. None of this about the 105 days is anywhere on their website. I asked for an exchange and was told they would not do that. I asked for a return and they would not do that either. I asked to escalate to a manager and the same representative, Jade, said they escalated and the manager, who also said the same thing and they closed the ticket and again told me to pound sand. This company is awful -use another testing kit or at least go to a physical store where you can see the expiration date before purchasing, so you don’t have your money stolen by these crooks. Customers need to know they could purchase old tests from them and have no recourse.

Instructions of iHealth Covid -19 Antigen Rapid Test mentions an empty tube???????????? WHERE IS THE EMPTY TUBE. INSTRUCTIONS ARE VERY MISLEADING YOU WILL JUST DIE OF COVID BEFORE YOU FIGURE IT OUT!

Fast action on what i needed.

Last September, I purchased an iHealth Labs Blood Monitoring device on Amazon. Earlier this month, it started displaying error codes and malfunctioning. I reached out to customer support, and their response was outstanding. They quickly identified the issue, submitted a replacement request to the Parts Department, and a new device was shipped the very next day.

Dave was fabulous! He suggested one final “Hail Mary” option to revive my old iHealth Lite scales, and when that failed, he gave me a coupon code to apply toward new ones. He was exceptionally responsive, and managed to easily convey his cheerful, friendly, helpful attitude through email, and stayed in contact through the entire process. That level of customer service is not particularly commonplace, and I was mightily impressed!

The agent who assisted in finding the solution to my issues was patient and knowledgeable. When he didn't know the answer he sought it out from other team members. The problem and solution were found and though the solution took several hours to put into place, he was kind and pleasant the whole time. Also, I love my products - I use two of them and they are easy to use and give me the needed info. I will definitely purchase more items from iHealth, as they become necessary for me.

Despite there being contradictory information between their auto-reply to my e-mail contact, and the answer ultimately provided, they were extremely responsive and thorough. Much appreciated!

The representative that handled my email support request was prompt and efficient in their response and my issue was solved immediately. I hope more companies support would be like Ihealth.