iHealth LabsReviews of ihealthlabs.com

My husband is legally blind and although he can see images, it is quite difficult for him to see the LCD screen so needs my assistance. I also have vision problems so needed to contact customer suppport for instructions as the manual was hard to read for me. Rixi was very professional and extremely helpful in taking me through all the steps to set up my husbands account on the app. I was very impressed with the way she give me the clear steps in achieving and completing the uploads to my email as a test before I have to send to my husband's doctors. Once I had gone through everything with her she even explained when upoading to select the PDF format which I would have missed. Rixi was expecially patient with me and I so appeciate that. This iHealth Labs is very fortunate to have her on their customer service team. The only thing that I would suggest for the company is to have available a carry case even if there is an additional charge when ordering it. Now I have to search for one online that will fit this BP device. Anyway, thank you so much for the assistance.

Rixi Lara, who was my tech support person, did a fabulous job of walking me step-by-step through two setup problems. I'm happy to report that iHealth tech support is as good as their blood pressure machines. I'm a very happy customer

What impressed me most was the immediate replies I received from Rixi. Everything went smoothly after you checked out my complaint. When you have heart failure you don’t want a runaround. Thank you for solving my issue. Trudi

I recently purchased the iHealth Pulse Bluetooth Wrist Blood Pressure Monitor KD-723SE. When I received it I set it up with the app and for a couple days it was working well. Then it disappeared from the app and would not reconnect. I contacted technical support via email and got a response back in about an hour stating that they tried to call me and left a voicemail. I had no missed calls and no voicemail. I called the number in the email. I called the number and after a few minutes waiting the call was disconnected. I called back and finally got through to Rixi L. In technical support. She stated she was the same person who tried to call me. I called her out on know missed call and know voice mail received. She then said I was being rude and uncooperative and ended the call. I received a follow up email where she lied again. I replied calling her out on her lies with no response. I have used Ihealth Labs products for many years now and love them until I have one issue and have to reach out for assistance just to get lied to and talked down to like I'm an idiot that does not know up from down. This interaction with technical support has me questioning it I want anything to do with Ihealth Labs and there products from this point on. I cleaned up the interaction in this review but I have the emails and recordings of the phone calls with Rixi L. Who was notified call was being recorded but she must have forgot.

Purchase just a year ago the blood pressure machine BP 5S failed to connect to the phone. Apparently out of warranty. I expect better. This is a worthless product never purchased from this company again.

Excellent tests even better customer service

I use the blood pressure monitor and it is the most accurate of the many that I have tried. Their software, data presentation and customer service are truly great. Thank you iHealth , I look forward to using more of you health products going forward

Click, call, done! Replacement part sent, back up and running shortly. Doesn't get any better than that.