iHealth LabsReviews of ihealthlabs.com

If I could rate zero stars I would! Purchased weight scale in November but it synced once to Fitbit app in January and never again. It does not syn, no matter what I try. We purchased to sync specifically to fitbit tk have one app to share with medical team. Instead I have to manually add everything. Waste of money. UPDATE Ihealth did reach out and informed me that it's a Google update that doesn't enable sync. I was provided a number to contact in future but told at this ihealth is waiting Google to update. I appreciate the contact, but we purchased the scale for it's ability to sync.

Gave them two stars for their Covid-19 antigen rapid test. We received a 5-test pack and three of the test tubes did not contain reagents. Only two of the tests were usable. It is next to impossible to get satisfaction from iHealth on defective tests. Very bad.

Ordered an iHealth PT3 thermometer on 04/19/2020. It took 2 weeks to arrive. My order was not processed for 5 days after placing my order. I have used this 2 times. I went to use it yesterday and it said the battery was dead. After replacing the batteries with 3 NEW sets of batteries it is still saying the batteries are dead. I called them today. Spoke to a foreigner, she assured me that the product has a history of doing this and agreed to send a new one today or tomorrow. She said I would be receiving an email with the replacement information, and tracking information shortly. Instead I received a computer generated email that said: Your request (#150519) has been received and is being reviewed by our support staff. Due to the COVID 19 outbreak and the shelter in place order in our region, our ability to respond to tickets has been hampered. Please bear with us during this time of national crisis. With the need for our inferred No-Tounch thermometers, our ticket volume has gone from 40 tickets a day to over 600, we are all working long days to respond to all of the request. If you don't hear from us over the next two business days, please check your spam folder. Sometimes our responses get filtered as spam. To add additional comments, feel free to reply to this email. Our support center operates Monday through Friday from 8:30am to 5:00pm, Pacific Time. We can also be reached at 855-816-7705. This email is a service from iHealth Lab, Inc.. Delivered by Zendesk. This is a far cry from receiving a confirmation that they are replacing the defective item, and tracking information for the replacement item that I was told I will have in my hands in 2-3 "working days" as she said. I will update, when or if I actually receive a replacement item.