iENYRIDReviews of ienyrid.com

Customer care worst company to buy from, brought a scooter 9 days ago and scooter came with some issues the handbars screw on parts were threaded so couldn't get one of the handlebars on and was told to replace handlebars when I told company... I mean if u order a scooter and u want to use it and have it 9 days not being able to use it and youve waited for it then the company reply and say werebon Holiday and change the handlebars I'm gobsmacked. Secondly I now noticed the back tyre is flat so thought ill try pump it up but the park u put any kind of pump into is inside the wheel and u couldn't get it out if u tried . So dispute is only way fwd and what a ball ache to go thru for something u pay alot of money for and and want to use and have to deal with a company like this, Maybe some have had good experianc but not me and looks like some other had same problem . Leave it with paypal now. Update. I waited a over a month for this case to be resolved the only resolution the company offered me wad a replacement innertube and a video tutorial of how to change the handlebars which was pointless as they were threaded. I left it to pay pal provided all the nessessery pictures and emails and only the very last day of the dispute they messaged me and asked me to end the dispute and return scooter , I say no way hose but I did get the scooter returned to then and was refunded but not becaue they wanted to or in any way shape or form wanted to help me. Honestly and not over advadgerating worst company I've ever dealt with no customer care and if it wasn't thru PayPal I'd be stuck in the mud. People I urge u not to use this company.

Absolutely horrible customer service. Do not purchase! If you have to make a return for a refund they will deny it and ignore you.

Service après vente peu réactif. Pas en français. Les caractéristiques mentionnées sur leur site de vente sont erronées. La trottinette Aokda pèse 21 kg 400 alors qu'elle est annoncée à moins de 20 kg. Beaucoup d’imperfections de cette petite trottinette. Mais le service n'est pas vraiment efficace. Ils sont probablement conscients des faiblesses de leur produit et ne savent rien faire pour remédier à la situation. Je déconseille et la trottinette et le service après vente.

Came a week early! A Christmas gift for myself ahead. Nice scooter, I love it!

Worst bike I ever bought. Customer service wack. Sent with bent rim won't get back to me put stop payment on it. I definitely recommend you avoid Update: they did send out replacement part it still was bent. Im not at all happy with bike its a pile of junk but they did send part so now I give them 2 stars instead of 1 not very helpful

I have tried to reach ienyrid on ao many occasions that's it's exhausting. I wouldn't recommend buying directly from them if you want good customer service. Go through Amazon or something because they can't ignore you that way. As far as the product it's ok but the product came with issues that I had to replace by myself out of pocket, also I had a concern about the milage because it doesn't last as far as it claims and I still haven't heard from them.

I bought an AOKDA A1 scooter and received it on 12/7/24. On 5/11/24 (four months later) I was using it as usual to go to work when it cut off the acceleration and suddenly stopped after 10 minutes. An error appeared on the display (E-10). I contacted the after-sales service and received a response stating that I would have to replace the accelerator display and that, to my surprise, this part was not covered by the one-year warranty. I had to pay $55 for a new part and, to make matters worse, when the part arrived I replaced it and the ERROR CONTINUES. The scooter I had before lasted 2.5 years and I only changed it because the brakes were no longer good and I needed to change the battery. Looking for a new one, I found Aokda and fell in love, and that's why I changed brands. I was happy with the Aokda, its performance is good, but how is it possible for a scooter to have a problem after 4 months of use and for the after-sales support to make me buy a part that would not solve my problem? DO NOT BUY A SCOOTER FROM iENYRID. They have a ridiculously short lifespan, the after-sales service is terrible and they just want to make you spend more money instead of actually helping you solve the problem.

had some problems getting the scooter clicking into the upright position, so I contacted customer service thru their chat link. Got a response the next day. Their suggestion did not fix the problem, and after messaging back and forth, with a response from customer service to the following day, I finally asked for a phone number. They sent me a number for Whats App, a Chinese number. I sent a request to this number to link up on Whats App, but got no response. It took about a week to finally solve a problem that could have been resolved in 2 minutes with normal customer support. The manual for the seat assembly was for different type seat. I figured out how to put it together thanks to a YouTube video.