IdentityIQ Reviews | Read Customer Reviews of identityiq.com

IdentityIQReviews of identityiq.com

4.1463 reviews
Internet & Software

IdentityIQ

About IdentityIQ

IdentityIQ® services offer top-rated identity theft protection and credit monitoring. We have helped protect the credit and identity of more than 3 million members since 2009. Our identity theft protection plans are designed to help consumers and their families find peace of mind in all stages of their financial lives. We are passionate about providing our members with always-on credit monitoring and identity protection.Our features include monthly 3-bureau credit reports and scores, the fastest fraud alerts in the industry, dark web and internet monitoring, $1 million in identity theft insurance underwritten by AIG, VPN and anti-virus protection, and 100% U.S.-based customer support and identity restoration specialists. Our plans also offer on-time utility payment reporting to help improve your credit scores. IdentityIQ offers 4 main plans, which start as low as $6.99 per month. Our 100% U.S.-based Customer Care Centers are located in all three time zones and available to personally assist customers six days a week.IdentityIQ is the flagship brand of IDIQ®, recognized as one of the fastest-growing industry leaders in identity theft protection and credit report monitoring. The company is headquartered in Temecula, CA, where it quickly has become one of the fastest-growing companies in the nation.

IdentityIQ (identityiq.com) has 463 customer reviews on Five Star Index, with an average rating of 4.1 out of 5.

Also known as: identityiq.com
Website: identityiq.com
Category: Internet & Software
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 97% of reviews.
Latest: Most recent review: October 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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IdentityIQ reviews

463 approved reviews, newest moderated first

Christopher B.
Mar 15, 2025
No problem until I wanted to cancel…
No problem until I wanted to cancel account. Unable to cancel online. Waited 15 minutes to speak to someone and then 6 different offerS to keep me all with different pricing. ONLY AFTER 10 MINUTES SALES PITCH. WAS ABLE TO CANCEL ACCOUNT. BUYER BEWARE.
Response from IdentityIQMar 20, 2025
Hello Christopher, we have a record of your call on March 14, 2025, where we assisted you with canceling your account. Our records indicate you were on hold for 3 minutes and 30 seconds before being connected to an agent. Our records indicate your call lasted 5 minutes and 35 seconds. We attempted to contact you on March 18, 2025, and again on March 19, 2025, to assist but received no response. If you require further assistance, please call our Customer Care Center at 877-875-4347.
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Olena N.
Mar 12, 2025
Finally was able to get hold of them…
Finally was able to get hold of them after 7 days. and they charged me $ 35 for the full month. The customer service was horrible!!!! Lady that answered the phone was acting very sarcastic ( like a clown) after I told her I have problems to login and cancelling my subscription.I hope they cancelled it. I feel not safe now i gave them all of my info. Please don't give them no Info.
Response from IdentityIQMar 14, 2025
Hello Olena, we are unable to locate your account based on the information provided. We do work with third-party partners who offer our credit and identity theft monitoring services. If a third-party partner is not transparent when offering our services, that is a violation of our partner agreement. To cancel our services, members have two primary methods that include calling our Customer Care Team during business hours or, where available, clicking the cancel button from the member dashboard. Please call our U.S.-based Customer Care Team at 877-875-4347, so we can assist.
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Andre C.
Feb 21, 2025
I called to cancel but they cancel your…
I called to cancel but they cancel your account right away, not good business. IF you pay for a month you should get a month of service PERIOD. I'm going to dispute the charge for services not rendered, simple as that. UPDATE - IdentityIQ reached out to me, we spoke and they credited me for the charge which I appreciate, thank you!
Response from IdentityIQMar 3, 2025
Thank you for sharing your experience with our Customer Care Center, Andre! We're always happy to assist.
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AA
Feb 13, 2025
I needed help logging into my account
I needed help logging into my account. When I called in, I was quickly transferred to a kind customer service agent who helped me. The call was quick and easy. I appreciate that nowadays.
Response from IdentityIQFeb 14, 2025
Thank you for sharing your experience with our Customer Care Center! We're always happy to assist.
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Nunya
Feb 7, 2025
Poor customer service they make it…
Poor customer service they make it impossible to cancel 1$ trail and I'm locked out of my account I don't recommend customer service is non existent no help through Instagram, Facebook, customer support email they don't answer the phone so zero customer service support do not enter credit card in there system
Response from IdentityIQFeb 13, 2025
Hello, we are unable to locate your account based on the information provided. To cancel our services, members have two primary methods that include calling our Customer Care Team during business hours or, where available, clicking the cancel button from the member dashboard. Please call our U.S.-based Customer Care Team at 877-875-4347, so we can assist.
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dennis P.
Feb 6, 2025
Can't get ahold of anyone on the phone
Can't get ahold of anyone on the phone. Waited on hold for 30 min then it disconnected 3 different times same result. Update I called to cancel my account and finally spoke with someone and was told they have no record of me calling, but she did cancel my subscription for there service and then she asked me to change my review and since I've been busy and didn't change my review they have contacted me about it several times, seems they are more concerned about reviews than actual service. When I signed up for service I wasn't able to access anything and when I called they say they have no record of me calling but they sure do pay attention to the reviews.
Response from IdentityIQFeb 13, 2025
Hello Dennis, we have no record of you calling our Customer Care Center. We spoke to you on Feb. 6, 2025, where we assisted you in canceling your account. Please call our U.S.-based Customer Care Team at 877-875-4347 if you need further assistance.
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customer
Feb 1, 2025
Would never advise to use this company
Would never advise to use this company. 1 they don't cancel your account when you call the first time and then charge you 34.22 again. 2 they don't give a refund when they take the money. They don't send you any information of your account they are scammers riding on your dollar.
Response from IdentityIQFeb 5, 2025
Hello, we are unable to locate your account based on the information provided. Our services include 24/7 identity and credit monitoring, real-time alerts, monthly alert recaps, monthly billing statements, and more. Members have two predominant methods to cancel their services. This can be done by calling our Customer Care Center during business hours at 877-875-4347 or, where available, clicking the cancel button from the member dashboard. Please call our Customer Care Team if you need further assistance.
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Raegan
Jan 24, 2025
Love y'all support customer support
I only made an account with that $1 trial period so I can see my credit score really quickly, and canceling was very easy I thought it was gonna be troublesome but y'all have very good customer support, and later on I might consider signing up again
Response from IdentityIQJan 24, 2025
Thank you for sharing your experience with our Customer Care Center, Raegan! We're always happy to assist.
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