IdentityIQ Reviews | Read Customer Reviews of identityiq.com

IdentityIQReviews of identityiq.com

4.1463 reviews
Internet & Software

IdentityIQ

About IdentityIQ

IdentityIQ® services offer top-rated identity theft protection and credit monitoring. We have helped protect the credit and identity of more than 3 million members since 2009. Our identity theft protection plans are designed to help consumers and their families find peace of mind in all stages of their financial lives. We are passionate about providing our members with always-on credit monitoring and identity protection.Our features include monthly 3-bureau credit reports and scores, the fastest fraud alerts in the industry, dark web and internet monitoring, $1 million in identity theft insurance underwritten by AIG, VPN and anti-virus protection, and 100% U.S.-based customer support and identity restoration specialists. Our plans also offer on-time utility payment reporting to help improve your credit scores. IdentityIQ offers 4 main plans, which start as low as $6.99 per month. Our 100% U.S.-based Customer Care Centers are located in all three time zones and available to personally assist customers six days a week.IdentityIQ is the flagship brand of IDIQ®, recognized as one of the fastest-growing industry leaders in identity theft protection and credit report monitoring. The company is headquartered in Temecula, CA, where it quickly has become one of the fastest-growing companies in the nation.

IdentityIQ (identityiq.com) has 463 customer reviews on Five Star Index, with an average rating of 4.1 out of 5.

Also known as: identityiq.com
Website: identityiq.com
Category: Internet & Software
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 97% of reviews.
Latest: Most recent review: October 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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IdentityIQ reviews

Showing 11 reviews with 4 stars · Clear filters

Steven
Oct 24, 2026
Knowledgeable representative who was…
Knowledgeable representative who was able to answer my questions and resolve my issues. Great call.
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Rachel S.
Feb 10, 2026
Just because I wanted too
Just because I wanted too
Response from IdentityIQFeb 11, 2026
Thank you for sharing your 5-star review, Rachel! We truly appreciate you taking the time to share your experience.
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Amanda C.
Dec 20, 2025
Did everything they said they would!
Ok was charged 2 months in a row for this service- won't use, never signed up for. Kris contacted me and gave my 2 months back promptly might I add and was very professional and courteous on the telephone- I was the not so pleasant one. They did everything they said they would in a decent time and it is greatly appreciated. Thank you Kris for all your help!! Take care!
Response from IdentityIQJan 9, 2026
Hello Amanda, Thank you for your review. We’re glad to hear that Kris was able to assist you promptly and professionally, and we appreciate you taking the time to share your experience. Regarding your enrollment, it appears your membership was created through a third-party partner. We do work with third-party partners who offer our credit and identity theft monitoring services; however, these partners are strictly required to be transparent about our memberships. If a third-party partner fails to be transparent when offering our services, it is considered a serious violation of our partner agreement. Thank you for bringing this to our attention. If you need further assistance, please don’t hesitate to contact our U.S.-based Customer Care Team at 877-875-4347.
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Vernessa B.
Dec 27, 2024
The customer service received was good
The customer service received was good. I’m still working with Christin to make sure my credit information isn’t compromised. Thank you
Response from IdentityIQDec 27, 2024
Thank you for sharing your experience with our Customer Care Center, Vernessa! We're always happy to hear how amazing our team is!
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Donovan W.
Jul 7, 2023
Good customer service when I needed to…
Good customer service when I needed to cancel. But this reoccurring charge stopped reporting last year for purposes of credit history on rental payments. I should of been notified.
Response from IdentityIQJul 7, 2023
Thank you for your feedback, Donovan. We apologize for any inconvenience caused by the reporting for your rental payments. Please give our Customer Care Center a call at (877) 875-4347 so we can help resolve this issue.
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Ada N.
May 18, 2023
It helped me but I no longer need this…
It helped me but I no longer need this so pls take me of of this I would appreciate it and if you can reimburse me I thank you
Response from IdentityIQMay 19, 2023
Thank you for your review, Ada! We are happy to hear you found our services helpful. Our Customer Care Centers are happy to assist. Please give us a call at (877) 875-4347.
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Alicia M.
Mar 17, 2023
Sandra was very nice but 2nd girl, UGH
Sandra was very nice. Unfortunately, the plan that she helped me choose did not have all 3 credit bureaus only Experian. Not what I expected! I wanted plan the gave me all 3 with all indystry score models for each bureau. I called back and the girl that I spoke with second time (hispanic I think) probably was new with no training....didn't know answers to simple questions. She said this company only uses Experian information ....wait, what????
Response from IdentityIQMar 21, 2023
Thank you for your review, Alicia! We do have plans that offer 1-bureau, and 3-bureau credit reports and scores. If you still need assistance, please give us a call so we can make it right.
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K. T. H.
Feb 13, 2023
They were able to take care of what u…Upgrade
They were able to take care of what u asked for without me having to login to do it myself.
Response from IdentityIQFeb 14, 2023
Thank you for your review! Our 100% U.S.-based customer service is always happy to assist!
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