IdentityIQ® services offer top-rated identity theft protection and credit monitoring. We have helped protect the credit and identity of more than 3 million members since 2009. Our identity theft protection plans are designed to help consumers and their families find peace of mind in all stages of their financial lives. We are passionate about providing our members with always-on credit monitoring and identity protection.Our features include monthly 3-bureau credit reports and scores, the fastest fraud alerts in the industry, dark web and internet monitoring, $1 million in identity theft insurance underwritten by AIG, VPN and anti-virus protection, and 100% U.S.-based customer support and identity restoration specialists. Our plans also offer on-time utility payment reporting to help improve your credit scores. IdentityIQ offers 4 main plans, which start as low as $6.99 per month. Our 100% U.S.-based Customer Care Centers are located in all three time zones and available to personally assist customers six days a week.IdentityIQ is the flagship brand of IDIQ®, recognized as one of the fastest-growing industry leaders in identity theft protection and credit report monitoring. The company is headquartered in Temecula, CA, where it quickly has become one of the fastest-growing companies in the nation.
IdentityIQ (identityiq.com) has 463 customer reviews on Five Star Index, with an average rating of 4.1 out of 5.
Also known as
identityiq.com
Website
identityiq.com
Category
Internet & Software
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 97% of reviews.
Latest
Most recent review: October 2026.
Edits
Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score
This company cannot pay to remove reviews or change its score.
OK well my experience with identityiq wasn't too great at the beginning I wrote a review bashing n directing my anger outburst on identityiq. I apologize for doing so because Anna from their department reached out n asked what had happened I explained that I was applying for a loan. In ordered to submit the loan app a b I x came up n I tried submitting my app but their was no way to bypass that without checking the credit score so I had no choice to do so I click the box n submitted my app so when Anna reached out I told her what happened she understood n issued me a courtesy refund which I was so thankful for. We resolved the problem agn I do apologize for this mishap. If she can work with me like that she works for a fine company. Thank you Anna.
Response from IdentityIQJul 24, 2025
Thank you for taking the time to update your review and share your experience. We understand that confusion or frustration can happen, especially when dealing with credit-related matters. We’re glad Ana was able to connect with you, listen to your concerns, and help reach a resolution. Please reach out if you need anything in the future :)
WF
Wild F.
Grateful
I would like to express my gratitude to the fraud team at IdentityIQ for their assistance in identifying strategies to remove a person, scammer from my life. Although, they have not been arrested, it gives me comfort that the one of the highest agencies is taken steps to confront her. With their guidance of Mr.Mark Jackson, I was able to compose a comprehensive 21-page letter addressed to the director of the FBI, in which I reported that my scammer had altered their website. I am pleased to share that I recently learned the website now features a warning regarding its legitimacy. This development has provided me with the opportunity to extend my appreciation to Mr. Jackson for establishing an effective means of communication with the FBI. Furthermore, I am also pleased to note that the FBI has introduced a dedicated phone number to assist elderly individuals aged 60, which is my husband, and older who are experiencing harassment. Again, I’m grateful
Response from IdentityIQJul 24, 2025
Thank you for taking the time to share your experience with us. We’re glad to hear that our fraud restoration team, especially Mr. Jackson, was able to support you in navigating a complex and ongoing situation. We appreciate your trust in IdentityIQ and remain committed to helping you and others stay informed, supported, and protected.
DR
DD R.
Excellent Customer Service from Shea
Ms. Shea made the customer service experience great! How? By listening to the customer and not becoming combative especially when the customer is already upset in tone. The first representative (Candy) definitely need customer service retraining. Ms. Shea listened as I was very upset. She allowed me to complete my thought without interrupting. She apologized for the previous experience I endured. She took care of the issue at hand and assured me I would be refunded. The first rep just canceled and never stated the existing charge could be refunded. I rate Ms. Shea 5+ on every level. Keep up the great work Shea! You're going places!!!
Response from IdentityIQJun 25, 2025
Thank you so much for taking the time to share your experience with us. We're truly sorry to hear that your initial interaction didn’t meet expectations, but incredibly grateful that Shea was able to turn things around for you. Shea is a fantastic member of our team, and we're thrilled to hear she made you feel heard, respected, and taken care of.
MM
Mandy M.
Identity IQ is a fraudulent company keeps charging my card. Not once but twice in one week and never gave them permission to charge my card at all…
Identity IQ has charged my credit card where I had to get a new one and then charged my new one when I never even activated it. These people are thieves and scams. I never once ever gave you permission to charge my card or how you even got my card number. Watch out for these people. They are thieves
Response from IdentityIQJun 12, 2025
Hi Mandy, we have a record of the calls and texts from June 10-12 made by our customer service team reaching out to assist you with your account based on the information provided in your review. Our customer care team has cancelled your membership and credited you for the charges. Please call us at (800) 637-5590 if you have any additional questions.
JD
Jenny D.
I was forced to pay one dollar for a…
I was forced to pay one dollar for a week trial period in order to see a rental property. Authentication couldn't be completed (at least in a week) and I never heard back from the rental, so I tried to cancel my trial. THERE IS NO WAY TO CANCEL YOUR ACCOUNT OR END YOUR TRIAL ON THE SITE. You must call and fight through a sales pitch to cancel. THEY REFUSE TO CANCEL YOUR ACCOUNT. IT IS ALWAYS JUST "ON HOLD." THEY REFUSE TO RELINQUISH YOUR DATA. If you'd look at the other reviews, the company responded to one fellow who used his real name and photo (rookie mistake) with CONFIDENTIAL DETAILS OF THEIR PHONE CALL to single him out and humiliate him. Do you understand the intent and the effort the company had to put in to hunt down this man from his review just because you're mad he pointed out that in 2025 IT IS IMPOSSIBLE TO CANCEL YOUR TRIAL WITHOUT CALLING AND IT IS IMPOSSIBLE TO TRULY CANCEL YOUR ACCOUNT? You think they care who they hand out your SSN to? You think they won't mysteriously or "accidentally" keep charging you long after you put you account "on hold"? Because after all, it was only "on hold." : ) Hold onto the "cancellation" email because these people can't be trusted and should be put out of business for abusive handling of people's data.
UPDATE: Their reply is bull, front to back. Note how they omit any mention of the other reviewer I mentioned and make zero attempt to deny or justify their behavior. There is no cancel button. You are forced to call, and during limited business hours. And good luck "canceling"!
Response from IdentityIQMay 28, 2025
Hello Jenny, we are unable to locate your account based on the information provided. We do work with third-party partners who offer our credit and identity theft monitoring services. If a third-party partner is not transparent when offering our services, that is a violation of our partner agreement.
To cancel our services, members have two primary methods that include calling our Customer Care Team during business hours or, where available, clicking the cancel button from the member dashboard.
Please call our U.S.-based Customer Care Team at 877-875-4347, so we can assist.
Update: Jenny, we take all feedback seriously and strive to address every member concern with care and transparency. Which is why when a member leaves a review, we conduct a thorough investigation in hopes to resolve the issue. We do not ever publish members’ confidential information, as your review suggests. We aim to provide true and accurate information that we document during each interaction with our members as a way to provide more clarity.
In regards to the online cancel button, this is only available in certain states at this time and we are actively working to make this available to more states within the coming weeks.
In response to your statement about being forced to pay for a trial in order to view a rental property, we do not advertise or promote our services on Craigslist, Indeed, Zillow, or similar sites that are requesting credit information to verify employment or qualifying for a new rental agreement. If you enrolled in IdentityIQ services because you were told to do so for verification of employment, rental agreement qualification or something similar, it is potentially a scam and you can report it here: https://www.identityiq.com/report. This is clearly stated on our website enrollment pages.
Again, we are unable to locate your account based on the information provided in your review. If you would like additional assistance, please call our U.S.-based Customer Care Team at 877-875-4347 during business hours: weekdays from 7am-6pm PST and Saturday from 8:30am-5pm PST.
JJ
J J.
Identity IQ offers great service
Identity IQ was very helpful to me. The staff is very thorough and supportive. Their services are excellent and they go above and beyond to provide resources and guidance for consumers. Thank you Identity IQ. I appreciate your dedication and commitment to customer care.
Response from IdentityIQMay 15, 2025
No, thank you! Love to hear the feedback! We appreciate you :)
TT
Tommy T.
They make it impossible to cancel the…
They make it impossible to cancel the account.
I had to finally go through my bank and mark it as a scam.
This is a complete scam and any "Credit Repair" person that tells you to sign up for this is a scam too.
Response from IdentityIQApr 23, 2025
Hello Tommy, we are unable to locate your account based on the information provided. To cancel our services, members have two primary methods that include calling our Customer Care Team during business hours or, where available, clicking the cancel button from the member dashboard. Please call our U.S.-based Customer Care Team at 877-875-4347, so we can assist.
RL
Russell L.
Jasmine was very professional and…very patient and detailed in helping me
Jasmine was very professional and patient and explained everything in detail to put my mind and stress at ease she deserves the best in applause or anything for being so awesome
Response from IdentityIQMar 31, 2025
Thank you for sharing your experience with our Customer Care Center, Russell! We're always happy to assist.
