IdentityIQ Reviews | Read Customer Reviews of identityiq.com

IdentityIQReviews of identityiq.com

4.1463 reviews
Internet & Software

IdentityIQ

About IdentityIQ

IdentityIQ® services offer top-rated identity theft protection and credit monitoring. We have helped protect the credit and identity of more than 3 million members since 2009. Our identity theft protection plans are designed to help consumers and their families find peace of mind in all stages of their financial lives. We are passionate about providing our members with always-on credit monitoring and identity protection.Our features include monthly 3-bureau credit reports and scores, the fastest fraud alerts in the industry, dark web and internet monitoring, $1 million in identity theft insurance underwritten by AIG, VPN and anti-virus protection, and 100% U.S.-based customer support and identity restoration specialists. Our plans also offer on-time utility payment reporting to help improve your credit scores. IdentityIQ offers 4 main plans, which start as low as $6.99 per month. Our 100% U.S.-based Customer Care Centers are located in all three time zones and available to personally assist customers six days a week.IdentityIQ is the flagship brand of IDIQ®, recognized as one of the fastest-growing industry leaders in identity theft protection and credit report monitoring. The company is headquartered in Temecula, CA, where it quickly has become one of the fastest-growing companies in the nation.

IdentityIQ (identityiq.com) has 463 customer reviews on Five Star Index, with an average rating of 4.1 out of 5.

Also known as: identityiq.com
Website: identityiq.com
Category: Internet & Software
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 97% of reviews.
Latest: Most recent review: October 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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IdentityIQ reviews

463 approved reviews, newest moderated first

Thompson
Jan 29, 2026
Great service
Great service
Response from IdentityIQJan 31, 2026
Thank you for sharing your experience, Thompson! We're thrilled to hear you are enjoying our services.
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Stephanie F.
Jan 8, 2026
Need Of Refund
I signed up under the impression that I would be receiving a $1 trial, but my debit card was charged $29.87 because I couldn't cancel my subscription before the trial ended! So I'm asking for a refund to be issued!
Response from IdentityIQJan 15, 2026
Hello Stephanie, We do not have any record of a call or request to cancel this service. Trials must be canceled within the agreed-upon time. Our records show that your account was automatically canceled on July 27, 2025, due to non-payment, and no charges were made after that date. Additionally, we attempted to reach you via phone and text on January 9, 2026, and January 12, 2026, but did not receive a response. If you have any questions or would like to discuss this further, please contact us at 877-875-4347. We’re happy to help.
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Amanda C.
Dec 20, 2025
Did everything they said they would!
Ok was charged 2 months in a row for this service- won't use, never signed up for. Kris contacted me and gave my 2 months back promptly might I add and was very professional and courteous on the telephone- I was the not so pleasant one. They did everything they said they would in a decent time and it is greatly appreciated. Thank you Kris for all your help!! Take care!
Response from IdentityIQJan 9, 2026
Hello Amanda, Thank you for your review. We’re glad to hear that Kris was able to assist you promptly and professionally, and we appreciate you taking the time to share your experience. Regarding your enrollment, it appears your membership was created through a third-party partner. We do work with third-party partners who offer our credit and identity theft monitoring services; however, these partners are strictly required to be transparent about our memberships. If a third-party partner fails to be transparent when offering our services, it is considered a serious violation of our partner agreement. Thank you for bringing this to our attention. If you need further assistance, please don’t hesitate to contact our U.S.-based Customer Care Team at 877-875-4347.
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Gregg
Sep 23, 2025
Assistance was wonderful… they went out…
Assistance was wonderful… they went out of their way to help! As a senior who is tech challenged they were incredibly patient and accommodating!!
Response from IdentityIQOct 24, 2025
Thanks so much for the review, Gregg! We're thrilled to hear you had such a great experience with our Customer Care Center.
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Cecil
Sep 23, 2025
I'd highly recommend IdentityIQ...
Having worked in the auto industry and now as a credit consultant, I can confidently say that among all credit monitoring services, IdentityIQ sets the standard for customer service and client satisfaction. Their platform offers one of the most seamless report layouts I’ve seen—clear, well-structured, and easy for consumers to understand. On top of that, their pricing is often very competitive. I’ve relied on IdentityIQ for years, both personally and with my clients, and it continues to deliver excellent value.
Response from IdentityIQOct 24, 2025
Thanks so much for the feedback, Cecil! We're thrilled to hear our partnership has been so valuable to you and your clients.
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Anntoinette T.
Aug 29, 2025
LaTrell W
LaTrell W. made the difference! 5 stars are not enough. She was very professional. ONLY because of her did I not cancel my service. She respected my decisions, and she was able to find the fit that would work for me. I truly hope this company knows the jewel they have in her. She would be a wonderful trainer.
Response from IdentityIQOct 24, 2025
Thank you for your kind words, Anntoinette! We’re so glad Latrell was able to go above and beyond to assist you.
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Mykelan P.
Aug 29, 2025
Quick and easy
Quick and easy
Response from IdentityIQOct 24, 2025
Thank you for your review of our services, Mykelan!
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Michelle T.
Jul 18, 2025
Misleading charge
I signed up under the impression that I would be receiving a $1 trial, but my debit card was charged $29.99 When I contacted customer service for clarification and a refund, I was informed that no refund would be issued.
Response from IdentityIQJul 31, 2025
Hi Michelle. We’re sorry to hear about your experience and appreciate the opportunity to clarify. Our records show that you were transferred to a supervisor who provided more information about your membership on 7/18. When the line was disconnected, we attempted to reconnect and followed up with multiple call attempts on 7/24, 7/25, and 7/28, but were unable to reach you. We also sent messages and did not receive a response. Please note that your account has since been canceled, and a courtesy credit has been applied. If you have any further questions, please don’t hesitate to contact our support team directly.
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