IdentityIQReviews of identityiq.com

I've tried to write this 3 times. But i get so upset I start crying. Im 49 years old. Ive lost my lawn service business due to a diagnosis of Crohns Disease. I had a friend (had) that was helping me start selling on Amazon. He needed to get my credit up to a certain level. So we never had any intention on keeping Identity IQ. But after the new year yes. I have no income. No health insurance. And one of my medications is $120.00 a pill. But only take for serious outbreak. The credit card i used to sign up with IQ was maxed out. Didn't plan on paying it for a while. But im going straight to the point. I logged in and my guy was right there when i clicked on the cancellation. Yes cancellation. then uninstalled the app. This was around first week of June. Then around July 4th I noticed I kept getting emails as if I was still in your program. I immediately tried to reply. But couldn't. So I installed app back. Logged in to support and sent a email that said. "I cancelled this weeks ago. And that was it. Then July goes by, August and September. I get my credit card down from owing $570.00 to owing $395.00. Then I go to pick up my medication and my credit card declined. After trying several times I went home and pulled up my account. And there it is. I guess your policy on your monthly payments is, "just keep billing it. It will eventually go through. Well let me tell you this. I guess yall just keep billing until it goes through. So I have 3 months of subscriptions of Identity IQ at $40.00 a pop. $80.00 in one day. Then $40.00 10 days later. This is now around October 15. I called your support. It started off great. Because he was reading back details of actions done. And what I thought would be A quick refund turned into a 35 minute conversation of "There is no cancellation Button. He even seen that I only logged in that first week. Then first week of July was to make sure I was cancelled. Then I uninstalled it. So from July 4th till October 5 there was no contact. But the way he talked to me was very misleading. But he pretty much said your cancelled now. And I asked to make sure I was getting reimbursed. And I get this little laugh, snicker type response that lead him in to going back over the details. And he said he cant do it. Because I didnt cancel. So im not getting a refund and also yall stuck me with the highest plan yall had. I logged in 3 times from May 28 till October 5. So now Today I go to use my card and it declined. Once again they billed me another $40.00 . And the money that's on there wasn't for medication this time. I needed that money I was going to buy enough food to get us by till Friday. Right now I'm trying to do all I can to support my family. I'm so close to opening my online store so I can start getting a income. But this right here,,not only I'm over my credit limit. But they shut it down till further notice. And my family has nowhere to go if we get evicted. so yeah! And There was a lot I left out.

Kim is wonderful. I've been having some issues with a certain business and she has been taking all my calls and talking to me even when I ask the same question 10x. She's very patient. Giving me so much value and advice

I had my identity stolen in August. It has been a nightmare. They stole money from my bank account and credit cards. Taken over my cell phone and email. Kim Schubring has been wonderful in walking me through getting everything back to normal. She is patient and caring. I can call her anytime with questions or just need help. Thank you Kim.

Got my identity stolen. Identity IQ was very helpful to work through the fraud on my credit, with pre printed responses and documents to supply to credit bureaus. Christian Cruz helped with every step of the way. High recommend Identy IQ

Horrible experience. I was charged 1$ two times and not given my report. I answered the security questions with a person and was told my report would be there. Then after 15 minutes on the phone I was told they wouldn't give me a report for 24 hours and wouldn't refund my money.

Christian Cruz is a gem. It has been a pleasure working with him. He has made a difficult situation so much easier. IdentifyIQ has been awesome! I recommend IdentityIQ.

Kim Schubring was so helpful and caring. She walked me thru the process with so much patience and understanding. I know I can call her if I need her help again

I like to honestly, sincerely Thank IdentityIQ for their life changing help and experience. I like to Especially to Thank Fraud Specialist Mark Jackson for the most helpful, professional and educational guidance. My life is in better position for choosing this great company and the Knowledge that Mark Jackson provided.