Iceyqueen Reviews | Read Customer Reviews of iceyqueen.com

Iceyqueen Reviews | Read Customer Reviews of iceyqueen.com

Iceyqueen reviews

287 approved reviews, newest moderated first

JoyG.
Mar 3, 2026
The necklace is beautiful but it…
The necklace is beautiful but it doesn’t stay on the detailed side and the clasp on my bracelet doesn’t close all the way
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J. H.
Mar 3, 2026
I never received my package
I never received my package! I contacted the post office to inquire about it and the first day it was marked hold at post office the next it was marked delivered and it still hasn’t been delivered. I asked for a replacement or refund and I was told no refund would b given because the post office marked it as delivered. I’m currently working with my bank to get the charge reversed due to non delivery of merchandise!
Response from IceyqueenMar 3, 2026
Dear valued customer, we sincerely apologize that the delivery experience has caused you dissatisfaction. The tracking information shows your package was delivered to a mailbox. If you haven't been able to locate it, we are here to help. Please let us know, and we will do our utmost to work with you and the delivery service to investigate.
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Shanika S.
Mar 2, 2026
Customer Service is horrible.
Customer Service is horrible.
Response from IceyqueenMar 3, 2026
Dear customer, we sincerely apologize that our customer service did not meet your expectations. We welcome you to share your concerns with us, as we are always looking for ways to improve.
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Benjamin L T.
Mar 1, 2026
Look cheap...came in a crunched up…
Look cheap...came in a crunched up damaged box
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Priscilla G.
Feb 17, 2026
I like the style and I like the…
I like the style and I like the quality, but there was one that I haven’t received yet and this is the third one that I have ordered
Response from IceyqueenFeb 26, 2026
Thank you!Your support is what drives us to improve.
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Stephanie B.
Feb 15, 2026
The Jewelry is very nice and worth the…
The Jewelry is very nice and worth the prices
Response from IceyqueenFeb 26, 2026
Thank you!Your support is what drives us to improve.
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Kizzy E.
Feb 15, 2026
I’m still waiting on my product.
I’m still waiting on my product.
Response from IceyqueenFeb 26, 2026
Dear Kizzy, we regret to inform you that your package is currently delayed in customs. We sincerely apologize for the inconvenience. We have reached out to you to arrange either a full refund or a reshipment at your convenience.
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Vonsonita D.
Feb 11, 2026
Haven’t received my purchase that I…
Haven’t received my purchase that I ordered on 1/6. I sent two emails to the contact information no response received but I’m receiving emails to leave a review. Okay I paid for expedited shipping and it’s been almost two months no product no response. Thank you
Response from IceyqueenFeb 11, 2026
Dear valued customer, we sincerely apologize for the inconvenience. Upon checking, your package is currently in transit. The delivery delay is due to courier capacity issues, and we have already urged the shipping company to expedite the process. If you prefer not to wait any longer, please contact us to arrange a refund.
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