ICEPUREReviews of icepurefilter.com

The tool fit and I was able to correct my filter issue.

Kept in communication with me even after the product arrived, and the product was exactly what I needed. Thanks

After placing my order, I received an order confirmation, but no more communication about order status after that. No notice that it was shipped or delivered. No ability to track package. As it was delivered to a neighbor's house, that is a problem. The product itself is very good.

I can honestly say I never got such prompt and thorough responses to my emails and concerns about a defective filter. Aurora answered my emails right away and offered me a new filter or my money back.. I couldn’t be happier with this company and with Aurora.

It took some time to get back to me. I had to replace both my PPC and RO filter for tankless filtration system. I was unable to get it to reset. I did finally get information to reset and was glad that it worked. I first contacted customer service on 10/9/2025. On 10/15/2025, I received a response which did not work. Same day, I responded back with both an email and a video of me doing the steps. On 10/17 and 10/20 requested a response. On 10/21/25, I received a response back to reset the whole system, and this worked. I was glad to get a response back, and to get the issue resolved, but it did take almost two weeks to do so.

The filters are entirely compatible with my refrigerator, but when I ordered the wrong item and the Amazon return period lapsed, Aurora of ICEPURE facilitated the return process anyway. They were responsive throughout and ensured that I got my money back ASAP.

It took them a while to respond back to me after several attempts on my part of going to their website and leaving them several messages. Finally someone responded back to me letting me know that they would get back to me when they came back from a training. The person that helped me also sent me another water filter for the whirpool fridge which was nice.

Ordered a key to reset the positioning of my water filter in my LG fridge and it works flawlessly!! This was a big deal because all the filters I bought wouldn't fit and didn't come with a key, in came ICEPURE to the rescue! Thanks so much for the constant communication and excellent service