Idaho Central Credit UnionReviews of iccu.com

I was making payments on time through the portal. I over looked the payment when I was moving. TransUnion noticed me the account was late. ICCU did not contact me. When I called them I found out they changed my contact info internally to a different email. All correspondence still comes to the email they were initially provided with. So thier clerical error cost me 8 years worth of progress on my credit report. They were unwilling to help me in anyway with thier mistake.

This is the worst Credit Union ever. I have a dispute in progress. I provided them with all the info I had via phone calls and bank visits. They still want more info. They are too stupid to read my file. All the info is there.

Paying off a car loan is like going to the dentist..saying you have one cavity but we need to pull the rest...they tack fees to do internal electronic banking with another credit union..and fee you to death..never again will or do business with...

In my opinion ICCU is the best Credit Union, they go out of their way to help you and make sure your needs are met. They are very friendly, very professional and they're the best.

I had a fraudulent charge put on my ICCU Credit Card. I was even contacted by ICCU because they thought it might be fraud. I immediately reported that it was. They said they would not permit the charge to go through, then I was asked to go into the branch and cancel this card, and get another card. I did do this, and was promised again by the person who issued the new card, don't worry, this charge is still pending, and it will not be permitted to go through. After all of this, I checked my acct a couple of days later, and they put the charge through. Unbelievable! I do not know if they actually have any direct oversight on anything. It seems as if there is a lot of vagueness and uncertainty about what is going on with employees and the system. I am VERY disappointed. I think I probably need to do business with a more well established banking operation with better business transaction oversight.

I recently was offered to skip a payment. Never had done it before but with Christmas and the inflation this year I chose to accept it. Got a email saying that I would be only paying a $25 dollar fee and Happy Holidays. Well December 1 came and I was notified that my $800 automatic payment was going through on the 3rd!!! I called and spoke with a representative who was Sorry and she would fix the error on their end because it clearly showed that I chose to skip a payment. And to confirm on Monday that what she did went through. On Monday I had checked my bank account and they pulled the $800 out?😳 I called them before 7a.m and confirmed that the payment was taken out and I basically was out of luck and could either wait 3 days and drive to Oregon from Washington to a bank branch to get the money or just let it be. I chose to just go without since they have my car payment and my financial situation will be dire for depending on the word and offer of the bank?? I will be looking for a different bank now that can stand behind everything that they say and offer. It’s sad that they offer something to ease the stress of the holidays and just created more. I recommend never using them and if so don’t depend on the words of anything to benefit the customer. Because my experience was nothing but a big disappointment in the holiday season.

Great service and always very helpful

It’s another bank. Neither better or worse than any other I’ve used. While they do a lot of community outreach, and customer service strives to be great, they’re not unique in this. They’re just a bit louder about it than other institutions. As other banks do, they will try to upsell their loans and cards whenever possible.