Idaho Central Credit UnionReviews of iccu.com

Their customer service is absolute trash they are completely unhelpful and never have solutions. They offer ZERO HELP IN DIRE SITUATIONS. Never do business with them.

When I first joined we thought this was going to be a good experience but after a few years we have found out that although we currently do business with a local branch no decisions of any kind can be made nor is there any input of any kind at my location. All decisions are made from a central location far far away. There is no personal touch as there is at other credit unions. And longevity means nothing. I paid off a loan and was turned down again for no reason other than my local branch had no say. I was defrauded by thieves who stole from me and even though I had absolute proof I fell under their credit card rules for fraud they denied me full payment. It was reported to the FBI and the federal government, so beware. ICCU has been reported to the federal consumer agency for their lack of enforcement and basically the laugh in their face. Be vary cautious and aware ICCU is not your local friend. But will allow you to be stolen from. Their promises are lies and their central $7 banking plan is a joke.

After applying for a credit card to transfer a balance from another credit union. Lady kept calling me and finally when I called her back, right off the bat she said oh you have deferred student loans. I said yes and she said well you're denied. I said why I have a excellent credit score and I've never had a problem the last four years getting credit. She said it's just our policy. During the call, she stated three times especially right in the beginning of the call that she had student loans and she had to pay every month and they weren't deferred. I really feel discriminated against because I think she had a personal vendetta against any type of customer that had deferred student loans. Like I said, I've not having a problem ever getting credit the last four years, and no one has ever considered deferred student loans as a reason to deny credit.

Horrible credit union that adds bankruptcy unsecured debt to auto loans. This is an uncaring financial institution that only cares about their own interests and growth. Read all the fine print before signing or trusting them!

Went to 1410 N Government Way branch to make arrangements for repaying an overdraft. The teller connected me to Brian VOLK of member services who approved a WORD OF MOUTH agreement. There are NO SAFEGUARDS IN PLACE FOR PAYMENT HISTORY JUST A VERBAL AGREEMENT. Brian Volk also threatened me with additional financial repercussions. ICCU MEMBER SERVICES IS A JOKE, EXTREMELY DISRESPECTFUL, UNPROFESSIONAL. I reported this branch to Idaho State and Federal authorities for possible fraud attempt by ICCU. I called ICCU MEMBER SERVICES AND SPOKE TO NAVEA WHO CONFIRMED THAT IS THEIR PROTOCOL FOR REPAYMENT. EXTREMELY SHADY FINANCIAL OPERATION! BEWARE. Coupled with the issues above know that ICCU IS A PREDATORY LENDER. CHARGING HIGHER INTEREST RATES TO TAKE ADVANTAGE OF DISABLED PERSONS ON SSDI.

Terrible bank! leaking banking information to fraud company and then the fraud company Stole the money and then ICCU would not take responsibility and still can't get the money back for the other bank.

set up a car loan....I set up first payment and auto pay. they did it all wrong, never sent me any statements like I requested. then the second month I get a weird payment amount taken out. I had set up to pay extra each month to principal and they did not do it... I call and a rep I talk to is confused and tells me it was not set up right and offers no solution. I ask for a supervisor, at this point I am 30 mins on the phone....I wait.....then super gets on phone....tries to tell me again same story, and I explain that the person who took my first payment was very detailed and took my payment first and said they had to wait a couple days to process the auto pay so the sequesncing would be right....which this process did happen... and then they did not debit the March payment, and now they told me they misapplied the payment to two payments and I proved her wrong, because they put it to principle and then there was no interest charge for march....then in april I got charged more interest after paying the balance down than I did in FEB which means they screwed up and forgot to do a march statment and then tacked it onto april...the supervisor was no help at all and condecending and kept telling my she was sorry it was so confusing for me...IT IS NOT CONFUSING FOR ME! I PAID THE FIRST PAYMENT AND THEN THEY WERE TO DO THE EZ PAY EVERY MONTH GOING FORWARD AND THEY DID NOT AND THIS MONTH THEY TOOK OUT THE WRONG AMOUNT...BECAUSE THE MISAPPLIED THE FIRST PAYMENT AND STILL HAVE NOT SENT ME ANY STATEMENTS AND SHE RIED TO TELL ME THEY ONLY DO ANNUAL STATMENTS ON AUTO LOANS BULLSHIT!!!

Wrote a check for on an account at ICCU to be deposited in Chase bank. Because it was a check I realized it would take several business days to be processed. Here's the thing. ICCU deducted the amount within 4 days but my bank has still not received those funds 4 days after they were removed from the ICCU account. Chase band contacted ICCU to verify the transfer but ICCU would not give my Chase bank representative that information. $100,000 that I don't get to earn interest on but ICCU is still in control of. TERRIBLE