Idaho Central Credit UnionReviews of iccu.com

Don’t bother applying for a home loan. We went into the branch we were given a card with a loan officer to contact. We left a message no call back. Contacted another loan officer, we got a text message about what we were looking to apply for after filling out an application that took 45 minutes with all of our uploaded info all contact stopped we left several messages and sent several text messages and nothing. Not impressed. What a waste of time!

Bank statements don't post on time; they are telling retailers that my card is being fraudulently used; I can't withdraw what I need from the atm; and generally they just get in the way of my life. I couldn't order groceries while recovering from a c-section due to their overzealous claims of fraud- I had to make an entirely new Walmart account to continue ordering. And now I might not be able to get into an apartment in my price range on time because of their delayed system statement postings, which could force me into a more expensive apartment at a cost of an additional $1,000+ a month! Nobody at ICCU was able to simply send me a statement verifying my account balance. It is unbelievable to me! Plenty of other banks protect against fraud without ruining your life like this! INSANE. I am LIVID.

I am so tired that ICCU has control over some of my finances and in order for me to move them around I have to call in and that is not right it's my money I should be able to do with it what I want and move it wherever I want and today I'm referring to CDs my CD matured today and I'm not able to move it at all I have to call in to have it done that's not right it's my money I'm not stopping here I'm gonna file as many places as I can but who I can it's really pisses me off

Don't try to open a bank account on Saturdays, they can be bothered to do it. They force you to do it via video chat while they have an actual person sitting there with you that is completely capable of opening the account in person, this is the laziest, rudest most unprofessional experience I have ever encountered with a bank. We are seriously considering canceling all our accts with iccu because of this.

All the staff that help me are wonderful. That’s not the problem. My issue is having to wait a full 10 minutes before anyone at the central dispatch even answers the phone. There has to be a better way. Just saying.

NO ONE EVER PICKS UP WHEN YOU CALL!!! WORST customer support EVER!!!

Everyone raved about iccu a year ago when we moved to Idaho. All we’ve had are problems with them and lasted 6 months before happily moving to Mountain America. Doesn’t seem like we’re the only ones now as reviews tank all over the place. Iccu gave us the run around on credit cards, savings accounts, and we’re all around just rude to deal with. When we went in to sign up we had to sit on a tablet with someone who took an HOUR to even get to us. While a woman sat behind the tablet at the desk saying she wasn’t allowed to help us. I was about to walk out and we just should have. Having to go through two humans anytime you want to sign up for a credit card is ridiculous. Denied in full for a credit card with iccu after back and forth.. but approved for 8k at Mountain America? 750 credit score w perfect payments yet you want to say ‘job is too new’ as the reason? Then when told we’d be leaving they just shrugged ‘Ok’ was all they said. No attempt to make anything right, ask why, or even attempt to keep us. May I remind you that as a credit union you NEED us we don’t NEED you.

Had $5000 stolen through a stock market clone scam. They said they are a zero loss credit union. I’ve paid almost $2000 towards it and still they are sending me to collections, after making it impossible to have or get a checking account anywhere. No compassion at customer service. If you can call it that.