IAMNOTBASICReviews of iamnotbasic.com

Response from IAMNOTBASICSep 20, 2024

Hello Aeon, Thank you for your kind words! We're glad you love the items and that we were able to assist you. We always strive to provide the best service, and we appreciate your patience. Feel free to reach out if you need anything else!

Response from IAMNOTBASICJun 12, 2024

Hello Nina, Thank you for taking your time to leave a review! We're happy to hear about your positive experience. If there's anything specific you're looking for next time, feel free to let us know. Thank you for being a valued customer!

Response from IAMNOTBASICJun 12, 2024

Hello Janina, Thank you for leaving a review. We are going to address your feedback regarding the size issue with our development team for this particular product. We'd like to inform you that we have the size recommendation chart available for each product on our website. You must have missed it. We are sorry to hear you're not satisfied with our return rules and apologize for any inconvenience that you might have experienced regarding that. We also apologize if our responses were delayed. As a small team, our reply time can take up to three days, but we are working hard to provide timely and effective support. Your feedback is invaluable in helping us improve our products and ensure a better experience for our customers. Thank you for your patience and understanding. If you have any further concerns or need assistance, please do not hesitate to reach out to us.

Response from IAMNOTBASICJun 3, 2024

Hello M. K. Thank you for leaving the review! We are sorry to hear about your recent experience and apologize for any inconvenience it may have caused. We appreciate your detailed feedback on our customer service, and please rest assured that we will address your concerns with our customer service team to improve our processes. We also apologize if our responses were delayed. As a small team, our reply time can take up to three days, but we are working hard to provide timely and effective support. Thank you for bringing this to our attention and for your understanding.

Response from IAMNOTBASICJun 3, 2024

Hello Maitén, Thank you for taking the time to leave a review! We sincerely apologize for any inconvenience caused. To ensure our return facility can promptly identify your return and process the refund without delays, a print-off confirmation, an RMA, and sharing the return tracking by adding it to our return platform are required. Additionally, it is stated in our return policy that the return shipping costs are covered by the customer. We appreciate your effort in including all required documents in the package, as we understand this can be time-consuming. You can always refer to our return policy to clarify all aspects of the return process or reach out to us for clarification. If you have any concerns about the return process, please feel free to contact us for assistance.

Response from IAMNOTBASICMay 27, 2024

Hello Joanna, Thank you for sharing your detailed feedback with us! We're delighted to hear that you were pleased with the prompt delivery and the quality of the product, as well as the ease of the return process. We're sorry to hear that the item didn't fit as expected, but we're happy we could resolve the refund quickly and smoothly for you. Your recommendation means a lot to us! Should you need any assistance in the future, please don't hesitate to reach out.

Response from IAMNOTBASICMay 27, 2024

Hello Annika, Thank you so much for your kind words! We're delighted to hear that you love our product and appreciate the quality of the material. We're sorry to hear about the timing of your purchase. To stay informed about our latest sales and offers, we recommend subscribing to our newsletters. This way, you can take advantage of our best deals in the future. Thank you again for your feedback and for being a valued customer!

Response from IAMNOTBASICMay 8, 2024

Hello María, Thank you for your review! We're glad to hear that you're enjoying our products! Thank you for choosing us and being a part of our community!