IAMNOTBASICIamnotbasic designs for you, aiming to inspire with each piece.
IAMNOTBASIC (iamnotbasic.com) has 68 customer reviews on Five Star Index, with an average rating of 3.6 out of 5.
Is this your business?
Correct your details and reply to customers in public. Both are free.
Claim this listingShowing 17 reviews with 1 star · Clear filters
Gab
Sizing chart is not accurate and off by a lot. No exchanges and returns are costly
Response from IAMNOTBASICAug 3, 2026
Hi Gab, Thank you for taking the time to leave a review, and we're sorry to hear about your experience. Please note that return shipping costs are the responsibility of the customer, as outlined in our return policy. If you would like to arrange an exchange, please contact us at [email protected] and we'll be happy to assist you.
Silvia
Item never received and customer service has not issued a refund or replacement
Response from IAMNOTBASICJul 2, 2026
Hi Silvia! Thank you for taking the time to leave a review. We're so sorry to hear about your lost order. We can confirm that your refund has already been processed. If you haven't received it yet, please don't hesitate to reach out to us at [email protected], and we'll be more than happy to look into it and help you.
Adrianne A.
the XS was HUGE. not sure how they can possibly consider an XS to be that big
Response from IAMNOTBASICMay 25, 2026
Hi Adrianne, Thank you for taking the time to leave a review. We completely understand how frustrating it can be when the size does not fit as expected. If you ever have any questions or concerns regarding sizing before making a purchase, please feel free to reach out to us — we would happy to assist you with a recommendation.
D. P.
Bad customer service, illegal return policies, extremely poor material, while the item fits, getting into one requires hard work and taking off takes two people. Extremely disappointing experience and I will make sure everyone knows about it.
Response from IAMNOTBASICMar 9, 2026
Hi Deniz, Thank you for taking the time to leave a review. We’re truly sorry to hear about your negative experience with your order, and that we were unable to fully meet your expectations, even after accepting your return. If there’s anything further we can do to assist you, please feel free to reach out to us at [email protected]. We would be more than happy to help.
Gigi C.
In my opinion, the product I received was not worth the price. If I’m going to pay that much for polyester, I expect it to fit perfectly, and this product simply didn’t. The return process is also overly complicated, and the instructions come across almost aggressive. I’m required to return it in a box even though it arrived in a plastic bag. I also have to go to USPS and pay for the return myself because they can’t deduct it from the money I already paid to make the process easier. On top of that, I must print the confirmation email, write the return number on a piece of paper, include it in the box, and then remember to email them the tracking number. After all of that, I might get approved for a refund. Simply not worth it and a terrible experience.
Response from IAMNOTBASICNov 24, 2025
Hi Gigi, We’re really sorry to hear that you had a negative experience with the fit of the item and the return process. Our return guidelines are outlined in our return policy, and the required steps help us identify each return correctly. That said, if something didn’t work smoothly for you, please feel free to reach out — our team will be happy to take a closer look at your case and help in any way we can.
Riki M.
It’s too small
Response from IAMNOTBASICAug 6, 2025
Hi Riki, Thank you for your message, and we're sorry to hear that the item didn’t meet your expectations. Please don’t hesitate to reach out to us at [email protected] if you’d like to request an exchange or a refund.
jm
Someone gifted me a giftcard out of my request, and i used it with a website-wide discount, the items didn't fit my bodytype sadly or were slightly too big because my shoulders are slightly bigger than the rest of my body. So I get the credit back, but it cannot be combined with a discount again, which is ridiculous. A terrible policy. Probably because they want people to keep the products even if they're unhappy with them. Do not buy from this company! How disappointing that I requested someone to buy me a giftcard here, if it's going to be treated like this.
Response from IAMNOTBASICDec 3, 2024
Hi Jm! Thank you for taking the time to share your feedback and for bringing this situation to our attention. We're truly sorry to hear about the experience you’ve had. Our team has double-checked your order, and we can confirm that the refund was processed to your gift card as requested. If you encounter any further difficulties using the gift card, please don’t hesitate to reach out.
Renske V. D.
I would definitely not recommend ordering anything from here. They sent me a faulty item. The straps were all wrong and it didn’t even look like the pictures on the site. The quality of all the items is very poor. Their return policy is horrendous. I had to pay for the return to an address they provided. Only for the item to come back because the post office couldn’t find it. Instead of refunding me for a clearly faulty item they told me to send it again because somehow it was my fault it didn’t get delivered even though I used the exact address they gave me. Don’t waste your money and time ordering here.
Response from IAMNOTBASICNov 15, 2024
Hello Renske, thank you for leaving a review! We sincerely apologize for the unpleasant experience you encountered with your order and for any frustration this situation may have caused. Regrettably, the item was sent to a different address than the one provided in our return instructions, which is why it was not received by our return service and we could not process a prompt refund. We want to reassure you that you are still welcome to send your return back to the correct address provided in our instructions. Once received, we will gladly process your refund accordingly.
