Jèss M.
Horrible customer service.
Horrible customer service. I sent back some pieces that were delivered on 11/13 (today is 11/21) and I never heard from them. Not an email confirming the reception or the refund or that they are processing it. I have been sending emails everyday without an answer from them. If they don't answer soon I'll have to dispute it with my bank.
Response from IAMNOTBASICNov 26, 2023
Hello Jèss, Thank you for your review! We sincerely apologize for the delay in our response as we were actively investigating your issue and coordinating with the courier for a resolution. We're pleased to inform you that the issue has been resolved in your favor, and the refund has been processed accordingly. We genuinely appreciate your understanding and feedback, and we take it seriously to enhance our return system and ensure quicker responses for our valued customers in the future. Thank you for bringing this to our attention, and we appreciate your patience.