IAMNOTBASICIamnotbasic designs for you, aiming to inspire with each piece.
IAMNOTBASIC (iamnotbasic.com) has 68 customer reviews on Five Star Index, with an average rating of 3.6 out of 5.
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LS
Great quality of the products. Size fits me well. Thank you so much ♥️♥️♥️
Response from IAMNOTBASICApr 7, 2025
Hi LS, Thank you for taking the time to leave a review! We're happy to hear about your positive experience. Thank you for being a valued customer!
Ilkin S.
I got my birthday dress from this lovely brand. The material, the look, the service—everything was amazing. I live in the UK, and this brand is just now becoming huge here. I got so many compliments, which made my day. Now, this is definitely one of my favorite brands. I have already ordered new pieces and can’t wait for more.
Response from IAMNOTBASICApr 7, 2025
Hi Ilkin, Thank you for leaving a review! We’re glad you’re loving your IAMNOTBASIC pieces. We look forward to having you shop with us again!
jm
Someone gifted me a giftcard out of my request, and i used it with a website-wide discount, the items didn't fit my bodytype sadly or were slightly too big because my shoulders are slightly bigger than the rest of my body. So I get the credit back, but it cannot be combined with a discount again, which is ridiculous. A terrible policy. Probably because they want people to keep the products even if they're unhappy with them. Do not buy from this company! How disappointing that I requested someone to buy me a giftcard here, if it's going to be treated like this.
Response from IAMNOTBASICDec 3, 2024
Hi Jm! Thank you for taking the time to share your feedback and for bringing this situation to our attention. We're truly sorry to hear about the experience you’ve had. Our team has double-checked your order, and we can confirm that the refund was processed to your gift card as requested. If you encounter any further difficulties using the gift card, please don’t hesitate to reach out.
Renske V. D.
I would definitely not recommend ordering anything from here. They sent me a faulty item. The straps were all wrong and it didn’t even look like the pictures on the site. The quality of all the items is very poor. Their return policy is horrendous. I had to pay for the return to an address they provided. Only for the item to come back because the post office couldn’t find it. Instead of refunding me for a clearly faulty item they told me to send it again because somehow it was my fault it didn’t get delivered even though I used the exact address they gave me. Don’t waste your money and time ordering here.
Response from IAMNOTBASICNov 15, 2024
Hello Renske, thank you for leaving a review! We sincerely apologize for the unpleasant experience you encountered with your order and for any frustration this situation may have caused. Regrettably, the item was sent to a different address than the one provided in our return instructions, which is why it was not received by our return service and we could not process a prompt refund. We want to reassure you that you are still welcome to send your return back to the correct address provided in our instructions. Once received, we will gladly process your refund accordingly.
cliente
assistance was available and quick to respond. very kind and friendly. the dress is perfect and wonderful, i really lot it.
Response from IAMNOTBASICOct 20, 2024
Hello Cliente, Thank you for taking your time to leave a review! We're happy to hear about your positive experience. Thank you for being a valued customer!
enakai W.
The item is fine, but way too small and unfortunately the return or exchange window is way too short by the time I returned from my trip it was past the 14 day window.
Response from IAMNOTBASICSep 20, 2024
Hello Enakai, Thank you for your feedback, and we’re sorry to hear that the sizing didn’t work out for you. We understand that the return window may have felt too short, especially given your recent trip, and we apologize for any inconvenience this may have caused. While our return policy is set at 14 days, we truly appreciate your understanding, and if there’s anything further we can do to assist you, please don’t hesitate to reach out to our support team. We’re always here to help!
Lesiney Olivia Hernandez C.
La calidad del artículo es muy mala !!!
Response from IAMNOTBASICSep 20, 2024
Hello Lesiney, We’re truly sorry to hear that you were not satisfied with the quality of your purchase. We strive to offer the best products, and your feedback is invaluable to us. Our support team has reached out to you via email and would greatly appreciate hearing more details about your experience so we can address your concerns. Please feel free to contact us if you have any further questions or need assistance. We're here to help and improve your experience with us.
Yaoguang J.
Great designs, great quality products.
Response from IAMNOTBASICSep 20, 2024
Hello Jiang, Thank you for your review! We’re glad you’re loving your IAMNOTBASIC pieces. We look forward to having you shop with us again!
