IAMNOTBASICReviews of iamnotbasic.com

Response from IAMNOTBASICJun 6, 2026

Hi Anna, Thank you for taking the time to leave a review. We're sorry to hear that your experience didn't meet your expectations. If there's anything we can help you with regarding your order, please feel free to reach out to us at [email protected] — we'll be happy to assist and do our best to help.

Response from IAMNOTBASICSep 20, 2024

Hello Enakai, Thank you for your feedback, and we’re sorry to hear that the sizing didn’t work out for you. We understand that the return window may have felt too short, especially given your recent trip, and we apologize for any inconvenience this may have caused. While our return policy is set at 14 days, we truly appreciate your understanding, and if there’s anything further we can do to assist you, please don’t hesitate to reach out to our support team. We’re always here to help!

Response from IAMNOTBASICJun 12, 2024

Hello Janina, Thank you for leaving a review. We are going to address your feedback regarding the size issue with our development team for this particular product. We'd like to inform you that we have the size recommendation chart available for each product on our website. You must have missed it. We are sorry to hear you're not satisfied with our return rules and apologize for any inconvenience that you might have experienced regarding that. We also apologize if our responses were delayed. As a small team, our reply time can take up to three days, but we are working hard to provide timely and effective support. Your feedback is invaluable in helping us improve our products and ensure a better experience for our customers. Thank you for your patience and understanding. If you have any further concerns or need assistance, please do not hesitate to reach out to us.

Response from IAMNOTBASICJun 3, 2024

Hello Maitén, Thank you for taking the time to leave a review! We sincerely apologize for any inconvenience caused. To ensure our return facility can promptly identify your return and process the refund without delays, a print-off confirmation, an RMA, and sharing the return tracking by adding it to our return platform are required. Additionally, it is stated in our return policy that the return shipping costs are covered by the customer. We appreciate your effort in including all required documents in the package, as we understand this can be time-consuming. You can always refer to our return policy to clarify all aspects of the return process or reach out to us for clarification. If you have any concerns about the return process, please feel free to contact us for assistance.

Response from IAMNOTBASICNov 15, 2023

Hello Tamara, Thank you for your review. We sincerely apologize for the delay in responding to your return inquiry, and we understand your frustration. We are actively investigating your return status and will reach out to you shortly via email with a resolution. Your feedback is important as we strive to consistently enhance our customer service. Thank you for your patience and understanding.

Response from IAMNOTBASICSep 10, 2023

Hello Crystal,

Thank you for leaving the review.

We sincerely apologize for the miscommunication regarding your recent experience. While we're glad the situation has been successfully solved via email, we understand that not receiving timely information about the refund was frustrating. We're committed to improving our communication processes to ensure this doesn't happen again in the future. Your satisfaction is important to us, and we appreciate your patience and understanding. If you have any further concerns or questions, please don't hesitate to reach out. Thank you for bringing this to our attention.

Response from IAMNOTBASICSep 10, 2023

Hello Mina,

Thank you for your review.

We're truly sorry for the frustration and inconvenience you've experienced in receiving the wrong item twice. This is certainly not the standard of service we aim to provide. As this issue is already three months old, it should have been resolved by now. If, for any reason, it hasn't been addressed to your satisfaction, please reach out to our support team via email so that we can promptly assist you and ensure your concerns are properly resolved. Your feedback is invaluable in helping us improve our processes, and we appreciate your patience and understanding.