HYPLANDReviews of hypland.com

I ordered the 3rd time. So i spend alot of money. On the last order. I orderet two shirts size L. But the L sizing was not the same . ine shirt feels like an M. So i writed what we can do because the dont write about sizing and stuff. The said i can send it back. But the shipping cost are more than the shirt was so i dont want send it back. But they dont care. Its hyplands fault with shirts that has different sizings. and i lost now 22.- bucks. Hypland dont care about customers. so i dont order again there.

I ordered two items that were on sale for Black Friday, on November 23. One of them shipped and arrived promptly with no issues. The other never arrived, which I attributed to the holiday shipping surge. I waited until almost a month later to email them (12/20) and they informed me the item was out of stock so they cancelled it and they are now issuing a refund. It truly seems they would never have refunded the cancelled item if I had not reached out in the first place, and they never informed me that it was cancelled over the course of a month.

I ordered for Christmas and it’s been over 10 days I didn’t even get my tracking information. I emailed customer service who wrote a lengthy apology email stating my order wouldn’t be making it for Christmas and would be shipped out no later than the 25th or so..when placing the order on the 7th it’s disappointing I wouldn’t of made the order if i knew it wouldn’t arrive before the holidays. Although they apologized they didn’t offer anything for the inconvenience of my experience especially for the holidays.

I placed an order that was over $200, but soon realized I ordered the wrong size on one of my items. My fault. They do not do exchanges - no problem. They don't do free shipping on returns - disappointing, but it is what it is. I had no issue with creating a new order for correct sized item I needed, however, they wouldn't make an exception for free shipping on a new order (did not meet the $150 free shipping minimum). To be honest, this is such poor customer service, in my opinion, for them not "be able" to waive a shipping fee of $9.95 even though I spent over $200 on my original order. Call me entitled but this is currently an awful experience with Hypland. I feel as if they do not care about customer satisfaction/concerns, but only prioritize their own revenue. I suppose it's just business, but I'm appalled.

Had an inquiry about an order I did and was quite confused, the person that helped me thru email was extremely patient, nice, and thorough!!!

Awful company. I originally wanted to buy something from them, but they didn't ship to my country, but still charged me for the shipping cost of the item anyway. Do not deal with, stay far away.

Had a question about my purchase and they were extremely quick and thoughtful with the response, excellent customer service

fast shipping from california to atlanta, clothes are super sturdy nice material and the prints are nice, Ive got their YYH tapestry in the past and now i’ve got shirts and a hoodie. 10/10. great brand to be looking out for your favorite anime or video game