HyperXReviews of hyperxgaming.com

Ich habe auf dieser Website jetzt schon zweimal eingekauft und HyperX hat mich wirklich überzeugt! Sehr guter und schneller Versand und sehr guter Kundeservice, falls es ein Problem gibt. Bei mir war es so, dass ich die HyperX Alloy Origins 60 bestellt habe, wo leider ein Produktionsfehler vorlag. Daraufhin habe ich den Kundensupport angeschrieben, welcher sehr hilfsbereit mir ein Umtauschdokument zukommen lies. Kaputte Tastatur weggeschickt, in nur zwei Tagen eine neue Tastatur erhalten. Ebenfalls habe ich mir Keycaps auf dieser Website bestellt und alles verlief reibungslos. Wie immer schneller und zuverlässiger Versand. Zusammenfassung: Schneller Versand, schnelle und zuverlässige Problemlösung, netter und hilfsbereiter Kundensupport und äußerst gute Ware! Immer wieder gerne bestelle ich auf dieser Website!

Good headset but the detachable cloud alpha wire broke really easy. Tried to buy a replacement & bought the wrong cable by accident to then realise it is near impossible to return to product. Waste of money, thanks Hyper X

these guys are awesome. i had recently gotten a hyperx alloy pro fps second hand, and the original owner had glued custom the rubber pads on the feet with epoxy and scratched off the sticker on the back. And it didn't take long for them to respond. The response was very formal and clear. it was written in a way that i didn't even need to read more than one line, and know exactly what was going on. Though they sadly don't sell backplates, nor stickers, they did give me a special opportunity to get new feet. The following responses were also very formal, but not in a coorperate or bot like way. If there's one customer support that i would like to contact again when i'm having an issue, it's going to be Hyperx's CS.

their headsets don't do jack

I have a lovely hyperx alloy elite mechanical keyboard. Great produhyct. One of the feet came off, contacted customer support at hyperx.eu, talked to a very nice lady (julia) over email who arranged to have a replacement sent out for free. Don't get that level of customer service very often now!

Love Hyperx. I’ve bought multiple items directly from their website and they are always posted out next day and received very quickly. The quality of their accessories is excellent and are far better than their competitors in my opinion.

Bad at their CS. Emailed them to raise a few questions in regards to return policies, provided like 5 questions, "whats the return for unwanted goods,who pays shipping? What if item is faulty? advanced replacements possiblities?" I was replied 3 times with some generic 2 sentence emails with a link to their return policy which is incomplete and pretty much empty, not answering my questions at all. I specifically even said in the first email "please do not be like other companies who reply with a link to their return policy and throw a generic answer with two words..." There you go HyperX UK, even asking if they do care about customers they still threw same short crappy reply which they copied from their website saying SSD- this amount of warrant then another part this amount and yada yada. AS IF THEY NEVER READ THE EMAIL TO BEGIN WITH. Pathetic.

I own two Kingston products, a HyperX Cloud 2 X headset and a SSD. both are amazing and very durable. The support sent me a replacement headset quite fast. Very satisfied with Kingston, cheap and great quality.