J. C.
Great product, but order process needs improvement
Really happy with the product I ordered from Hyperice. However the shipment process was lagging compared to other online retailers. I, the customer wasn’t given any choice on shipment speed or understanding how long shipment would take. I never received an email with shipment notification or details. When I contacted company a week later, I was told there was a processing mishap with the order and. It seemed only after I contacted them and they looked into the issue, did the order get back on track. After contacting them two days later because no shipping info was provided, I received a tracking number that didn’t work. However, two days later my package did arrive.


