Joel M.
The product was pretty good quality but…
The product was pretty good quality but the shirts definitely run on the small side. I tried to exchange for a bigger size and was told no, but I could get a discount if I bought a new one. So now I have two of the same shirts and one too small to wear. I highly suggest buying one size bigger than you normally wear. Will you end up paying for two?. Horrible business if you ask me!
Response from hyperfavor.comApr 12, 2023
Dear Joel Martin, Thank you for reaching out and sharing your experience with us. Firstly, I would like to apologize sincerely that your experience was not as good as it should have been. However, as there may have been a misunderstanding, I would like to ask for an opportunity to clarify the matter. We received your cancellation 2 days after you had placed the order, and because the shirts are made-to-order, we offered you a partial refund so that you could keep the shirts, use them for another occasion and you accepted this. Two weeks later, we received your message stating that the shirts were too small. We did offer a replacement but we did not receive a response from you. Please check your spam folder as sometimes emails can end up there. We value every customer and hope to have another opportunity to make things right for you. Yours sincerely, Hyperfavor Team