Carbon C.
I bought two of the NASA PACE Hawaiian…
I bought two of the NASA PACE Hawaiian shirts prior to the PACE launch. The pattern and colors are great, but I'm very disappointed in the quality of the shirts. The fabric itself is a very unpleasant plastic fabric. The stitching is low quality as well. The stitches are few and far between. Overall, it's a poorly made shirt. When I reached out to the company the reply was the offer of a 20% discount. Why would I want a discount on an inferior product? Zero stars out of 5.
Response from hyperfavor.comJul 24, 2024
Dear Carbon cyclist, Thank you for sharing your feedback with us. We sincerely apologize for the disappointment and inconvenience you’ve experienced with our NASA PACE Hawaiian shirts. We are deeply concerned to hear about the issues with the fabric and stitching quality. Your satisfaction is our top priority, and we regret that our product did not meet your expectations. As a gesture of our commitment to improving your experience with us, we would like to offer you an exclusive discount code for 30% off your next purchase. Please contact our customer service team at [email protected] so we can provide you with the discount code and assist with any further questions. We appreciate your feedback as it helps us improve our products and services. Thank you for giving us the opportunity to address this matter, and we hope to better serve you in the future. Best regards, Tony Customer Service Specialist Hyperfavor