Hygger AquariumReviews of hygger-online.com

Bought to hang on back filters both quit within a month. Total junk !! I maintain aquariums for a living and so gals I did not buy these for any clients

Seems like a great deal but it’s not. The instruction manual is very vague and the writing is tiny. Once I was able to get it working it lasted 2 weeks before it stopped working. They did replace with a new one through Amazon but now I have to pack up the broken one and return it in the original package, so you better hold on to the box etc. In the meantime I did have to purchase a different filter that was much cheaper and seems to be doing a better filtration job so I have not attempted putting together the Hygger replacement.

My heater failed after a year use and Hygger sent me a new heater very fast. Awesome and reliable company!

I don't know how anyone in these reviews has given this company excellent scores for customer service. The products may be great, but I wouldn't know because a week after ordering my order still says processing. I emailed them (there is no way to get in touch with anyone by phone) earlier this week asking to cancel my order. I finally get a response saying that they can't cancel my order because it has already shipped, gave me a "tracking number" but not who the supposed shipping carrier is, and my order STILL says just processing on my account. How could it have shipped days ago yet still show as processing? No matter how great these products are I will never purchase from this company again. Your website offers "fast free shipping," which has absolutely not been true. I may not be the case, but this sure seems like I was lied to about it being shipped just so that they could deny my request for a refund, even though my order really has not shipped.

I always have a great experience with Hygger. Their products are often innovative and priced right. They back it up with reasonable warranties and always seem eager to please their fish audience.

I have several lights from Hygger in my tanks and I love them! They are bright and make the colors in the tank pop! The automated sunrise and sunset with the timer feature allow the fish to wake up gradually for feeding time. With their great customer service I would highly recommend that you pick a light from Hygger!

I am a loyal Hygger customer and love their products. I've never had an issue with anything I've purchased, until recently. My battery back-up on my air pump stopped working. Within minutes of me contacting the company they helped me! In just a few days I had a new replacement pump delivered and my catfish were happy again. Fantastic products and even better customer service!

I bougth several times this brand heater and I am very happy with them, even one time it stopped works and they delivered another one new for free and very fast, so good customer service and post-sell one.