hydrafitnessexchange.comReviews of hydrafitnessexchange.com

Response from hydrafitnessexchange.comAug 26, 2025

Apologies for the delay, the item you ordered is on backorder that’s why you didn’t get it… The reason why it’s on back order is because the manufacturer is out of that part… We shipped the item and it's already delivered https://www.fedex.com/wtrk/track/?action=track&trackingnumber=392248081985 So the issue is solved. Please reverse the review if you can. Thanks

Response from hydrafitnessexchange.comAug 21, 2025

Let me see if I can help… first reviewing the part of the complaint regarding the $65 order… That’s your order total with taxes product and shipping… We don’t refund shipping because shipping is a service rendered… So the remaining amount you received was correct 20% less on the product- restock… Now to the matter regarding model and serial number, please provide your model and serial number - take a picture of the serial number batch on the frame of your unit, and we will analyze it… If our data is wrong, we will reverse the restock fee… or, we will give you the correct pedal set free of charge Not for the matter where you said don’t buy from this company, well we deal with a lot of people and we have a lot of parts… And a lot of people order the wrong parts for their machine… If we don’t have restock fees in place, we get creamed in returns… This is true for almost any part company that exists … Because the same issues exist, no matter what you’re looking to fix whether it be lawnmowers or exercising equipment

Response from hydrafitnessexchange.comSep 17, 2025

Yes, there are some parts that are backordered parts, and yes sometimes it can take some time, but this is less than 10% of our parts orders... It's exacerbated by the tariff initiative so it's out of our control and it was manufacturer direct... So even if you ordered it that way, you would of been in the exact same position... If you don't like that, your only option would of been to replace the whole machine. The lesson here isn't fear to do business with us and use a credit card but to call in and to do an in stock check with our support rep. I can tell you've only typed out emails and corresponded that way with Christ, and yes that's his name - he's from the Philippines - because he's a remote email correspondent.. Whereas if you called locally you would have talked to someone else... Anyway, We maintained contact and if you want a replacement, we could arrange for it.