hydrafitnessexchange.com Reviews | Read Customer Reviews of hydrafitnessexchange.com

hydrafitnessexchange.com Reviews | Read Customer Reviews of hydrafitnessexchange.com

hydrafitnessexchange.com reviews

80 approved reviews, newest moderated first

Melanie M.
Dec 13, 2025
Great service
Great service, quick delivery and I received the part I ordered in good condition
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Zackery A.
Nov 27, 2025
I received the part on time and no damages.
I received the part on time and the package came in free of any damages.
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Frank P.
Nov 21, 2025
Treadmill Parts ....
Found the parts I needed for an older treadmill. Good description and pictures. Reasonable priced. Didn't care for the added shipping protection charge. Package arrived in a timely manner. and parts were as described.
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A C.
Nov 10, 2025
Quickly shipped correct part.
Quick shipping and the correct part was the fix for our bike! A little more expensive than a competitor, but being able to get the correct part in a timely manner was worth it. Recommend this company.
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MICHEL R.
Nov 8, 2025
Customer assistance to resolving issues…
Customer assistance to resolving issues with this company is the poorest I've ever encountered! And I have worked in logistic/distribution for all my adult life. After a week of back-and-forth emails explaining and sending pictures, it became clear to me I am wasting my time in securing a return of an item I received that I can't use. Has a result, I am donating the product to Goodwill.
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jim Z.
Oct 24, 2025
Works like a charm!
Works like a charm!
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JOSEPH L.
Sep 25, 2025
Received wrong items
Received wrong items. Responded to 12 different emails requesting info (half were redundant though) but nothing was resolved. Items were returned a week ago but no refund yet. Customer Service is inept. Emails sent to hydrafitnessexchange.com starting with admin@ Don’t know what to tell you at this point but done responding after this one. The lack of a competent response is definitely indicative the my experience with my order.
Response from hydrafitnessexchange.comSep 25, 2025
Where you send emails we have checked all our support channel but nothing found. Also what is your order number? ----------- ok we are checking again. Also we asked about order number can you please send it. --------- We did not find any of your email please send again on [email protected] and CC [email protected] also send with with the order id. Thanks OK great if you find the information, we will definitely dig into this for you. Otherwise, we would definitely have to wait for that because we have nothing to go on.
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Mathieu A.
Sep 16, 2025
Changed their price for an ongoing purchase!
Purchased a new pedal for my Schwinn Elliptical and received an email the next day saying that the price of the product was not high enough. I looked back on the website and the price of the part was doubled (not only the shipping, the price of the part itself). Will go elsewhere.
Response from hydrafitnessexchange.comSep 17, 2025
Yes it’s true, tariffs are impacting special orders and we had to refund because the purchase price he received is lower than dealer pricing. Moreover this is an international shipment and this buyer only paid $25 for a large part that costs about $100 to ship…. You can try and go somewhere else but I highly doubt you will find this part in stock in Canada. Much less, at the erroneous price you received here. We will give you the price you paid for the part but we are not going to eat all that shipping. If you don’t think that’s fair, we don’t want the business.
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