hydrafitnessexchange.comReviews of hydrafitnessexchange.com

Very poor customer service, DO NOT buy anything from this website

I received the straps I ordered from Amazon. I specifically asked for images of the product which you didn’t send and I specifically asked you if they were the straps from BowFlex and you said they were which is in the attached email and on this thread of our communications. I want the real thing and if you dont have them I want my money back, all of my money, or Ill dispute the charge and show the emails, I didn’t get what I asked for or paid for. I simply want what I asked for "BowFlex Body Tower hanging ab straps." I could’ve bought ANY straps local for cheaper than I paid you. Support deliberately sent me some cheap after market products that came from Amazon two days after I ordered but was charged $15 for shipping. I asked support BEFORE I placed my order if what I was ordering was BowFlex products. Support said it wasn't aftermarket and manufactured by BowFlex and then sent me some cheap substitution from Amazon. Why act like you're trying to address the situation now, before I came to the internet I was emailing admin and support asking for a full refund and you stopped replying that was on the 20th. Address what Im alleging, you know you sell misleading products. Sold me some cheap straps for $64 that I could've gotten from Walmart or Amazon myself. I ordered on the 17th and received the straps on June 20, you should be telling me what the order number is. Im supporting your business and you deliberately mislead me for $60.

Customer assistance to resolving issues with this company is the poorest I've ever encountered! And I have worked in logistic/distribution for all my adult life. After a week of back-and-forth emails explaining and sending pictures, it became clear to me I am wasting my time in securing a return of an item I received that I can't use. Has a result, I am donating the product to Goodwill.

Received wrong items. Responded to 12 different emails requesting info (half were redundant though) but nothing was resolved. Items were returned a week ago but no refund yet. Customer Service is inept. Emails sent to hydrafitnessexchange.com starting with admin@ Don’t know what to tell you at this point but done responding after this one. The lack of a competent response is definitely indicative the my experience with my order.

Purchased a new pedal for my Schwinn Elliptical and received an email the next day saying that the price of the product was not high enough. I looked back on the website and the price of the part was doubled (not only the shipping, the price of the part itself). Will go elsewhere.

I placed an order on this website and paid for expedited shipping and I have not received my order yet. I just emailed them for a refund for the second time. I’m not even at the address anymore and my card was charged even though the item was not sent. I did not even get an order confirmation by our email.

Purchased a generator/brake assembly for a stationary bike; the wiring for the generator coil had been torn out so the part could not be used. During the course of 15-20 email exchanges with “Christ” who claimed that it was a new part “directly from the manufacturer”, I provided many photos of the defective part from several different views, the box, the packaging, the serial number and model of the bike. “Christ” requested additional photos of things that did not exist, including the packing slip (there was none), the extra cable in the box (there was none), the original part (which I had already discarded), and a “motor” (there is none). I opened a dispute with my credit card company and updated the dispute several times with ongoing email correspondence and photos. After initially refusing to do anything, “Christ” said they would issue a refund but refused to pay for return shipping. The status of the dispute was listed as “under review by merchant” during the email exchanges but “Christ” never acknowledged the dispute which was resolved in my favor after about 7 weeks. Take home lesson for other potential buyers: use a credit card and don’t shy away from requesting a chargeback.

Bought a reprogramming thumb drive for a rowing machine $100+ part. Followed the directions and it didn’t do anything.tried several more times with negative results. I emailed the company to resolve this, this was their bs reply- “We apologize apparently the thumb drive is not returnable as it was made to order. Sorry for the inconvenience. Only the best, Christ What? Really? So I’m out over $100 for nothing? Send a replacement?, store credit? Or even just refund me. So a review is my only recourse apparently.