hydrafitnessexchange.comReviews of hydrafitnessexchange.com

Part was delivered super quick and was just what I needed to fix the treadmill. Super happy that I was able to get the part for such an old unit

Quick delivery, listing was accurate and detailed, price was good.

Super fast delivery and great customer service

The part I ordered was hard to find (brand new) but hydrafitness had it. It seems to be working fine. Mahalo

Just like others note, you'll play email games with their support to no avail. Stupidly, I still ordered what looked to be the part I needed (roller bearings for a treadmill main rollers) based on their online parts diagram and part description. What I received were useless, unidentifiable copper washers. Ha. Just try to return parts to them. Better pay extra to have your package tracked since you'll play email games again and never get your money back. Lesson learned. Beware of online retailers with no ratings listed on their website--there's only one reason.

I recommend paying attention to the negative reviews about this company. If you still decide to order from them, consider reaching out to their customer service first and asking a few questions. This will give you a sense of the issues others have reported. In my experience, their customer service is slow to respond and either misleading or not knowledgeable enough to handle technical inquiries. For example, I needed a replacement bearing for my NordicTrack bike and spent a week emailing them without getting anywhere. Ultimately, I gave up and ordered the part from another vendor, saving both time and money. If I had ordered from them, I would have paid double what I ended up spending elsewhere.

Great part and received quickly

Straightforward description and photos, quick delivery, worked perfectly! Thank you!