HuntingtonReviews of huntington.com

Not trained customer service

Absolutely HORRIBLE customer service. I signed up for a business bank account. I am a private practice therapist doing 100% telehealth work, so I applied for my LLC under a registered agent, which provides a physical address for mailing purposes only. When signing up for the business bank account, I was prompted to enter the physical address of *where I see clients* that ISN’T my home address, so I provided the address of my office, which of course is different than the physical address for mailing purposes only. My account was flagged for “inaccurate information” and I received an email saying someone would reach out to me. Three days later, still no one had reached out, so I called in. I spoke to a guy named William that had a monotone voice with just enough sass to sound as though he was bored and having a bad day, and his tone with me was completely condescending from the beginning. He proceeded to tell me I had to go into a branch to upload the necessary documents. I explained that the nearest branch to me is 3.5 hours away, and asked why I couldn’t just upload the documents - as I had when I signed up for the bank account. He proceeded to put my on hold for TWENTY MINUTES only to come back and tell me that he “spoke to multiple other people that all said the same thing” which is that I need to go into a branch. I asked him to please help me make sense of how it’s possible to upload all the documents to create the account, but to correct an error requires going into a physical location. He responded “I don’t know how I’m supposed to make that make sense for you” with a sneering tone. I asked to speak with a manager - he said he IS the manager! I wish I woulda looked up the poor reviews prior to setting up my account. I wouldn't recommend this place to anyone, and William needs to be fired. What a jerk.

Wire transfer can only be done in person. Can't Zell money either. Went down hill after app updates

What a bum shit hole bank. should probably hire people to operate your business you idiots . Will make sure i tell Everyone how garbage your service is . Pathetic . Should be illegal what you guys are doing .

I needed to get some information to open an online account after opening a checking account with Huntington Bank. On 03/10/2026, I called to retrieve an account number, but the new automated phone system required the account number before I could speak to a rep. On this day a rep called me back on time, but when I told her that I could not give her an account number because I did not know it, either she hung up on me because her shift was within 30 minutes of being over, or the call dropped, which has never happened on my end before. I waited until the following day to call back and went through the automated callback system twice. Neither time did I receive a callback.

One of the worst experiences I've had with any business. I bought a vehicle through Ford and they financed it through Huntington Bank. All I want to do is find out how to make payments. I've spent two hours trying to reach a real person and can't. This is a terrible business that should be avoided at all costs.

I have nothing but issues with Huntington Bank. I was drawn in by their friendliness and welcoming atmosphere at the bank when opening account but then all the employees quit and the manager quit. The service at the branch is now bad. If you call in to corporate line, they tell you to go to main branch. Go to main branch and they tell you you need an appointment to talk with manager. Tried to set up bill pay and they decided to lock my mobile app because they thought it was fraud. That was even after them walking me through setting it up. They would not unlock it for a week even after I came in to verify it was me setting it up. The staff seems poorly trained.

Huntington is not the bank to have an account with they marked my bank card for “ fraudulent activity “ which then I had to call the customer service number to approve those transactions as they were not indeed fraud after hours of going back and fourth with customer service I was then told I had to enter a branch in order to fix my account so I didn’t have access to my amount until 24 hours later I went to a branch got it unlocked finally the lady told me it would be back to normal in 15 minutes mind you I didn’t try to use it until hours later where it then again flagged my account .. which promoted me to have to call again to see and they told me I had to go verify my transactions again which is bull because I don’t get the change to even use it so now here I am again not having access to my money I’m honestly disappointed I’ve banked with Huntington for years with no issues until now I will no longer be baking with them .