Huckle Bee FarmsReviews of hucklebeefarms.com

Response from Huckle Bee FarmsJun 3, 2026

We understand your frustration with the delays and appreciate you sharing your experience. However, we do want to clarify a few important points. First, your order was ultimately refunded in full. While we understand you were unhappy with the timeline, we did not keep your money, and the order was canceled at your request. Over the past few months, we experienced a significantly higher volume of orders than anticipated while also navigating a serious family health situation involving my wife's chemotherapy treatments. During that time, production timelines unfortunately increased as orders moved through the infusion and bottling process. We also consistently communicated updates regarding production timelines and delays through our website, Facebook page, and weekly production emails. We understand that receiving marketing emails while waiting on an order was frustrating. Those emails are automated separately from production and customer service communications, though we recognize how poorly timed they may have felt. Regarding communication, due to the unusually high volume of emails received during this period, we repeatedly encouraged customers to call us directly, as phone support became the fastest and most reliable way to receive assistance and order updates. We do respectfully disagree with the characterization that there was "little to no communication." Production updates were posted regularly, weekly emails were sent, and phone support remained available throughout this period. We also disagree with the suggestion that customers were blamed for being upset. We fully understood why customers were frustrated with the delays, but we also expected conversations to remain respectful on both sides. Unlike warehouse-style fulfillment companies, many of our infused honeys are handcrafted in small batches and require proper infusion time before bottling. While the delays became much longer than anyone anticipated, maintaining the quality and freshness of the honey remained our highest priority. We understand this experience did not meet expectations, and we appreciate the opportunity we were given. — Jim Huckle Bee Farms

Response from Huckle Bee FarmsJun 3, 2026

We understand your frustration and appreciate your patience. We do want to clarify that once an order leaves our facility and is accepted by the carrier, shipping movement is unfortunately outside of our control. If tracking shows activity beginning on May 13, that indicates your order had completed production and entered the shipping process. Over the past few months, we experienced a significantly higher volume of orders than anticipated while also navigating a serious family health situation involving my wife's chemotherapy treatments. During that time, production timelines unfortunately increased as orders moved through the infusion and bottling process. We are happy to report that orders placed between March 1 and March 15 were actively shipping during this period, including yours. Unlike warehouse-style fulfillment companies, many of our infused honeys are handcrafted in small batches and require proper infusion time before bottling. While this resulted in longer fulfillment times than anyone would have preferred, maintaining the quality, flavor, and freshness of the honey remained our highest priority. We certainly understand the wait has been longer than expected, and we hope that once your package arrives, the honey proves worth the patience. — Jim Huckle Bee Farms

Response from Huckle Bee FarmsJun 3, 2026

We understand your frustration with the delay and appreciate you sharing your experience. Over the past few months, we experienced a significantly higher volume of orders than anticipated while also navigating a serious family health situation involving my wife's chemotherapy treatments. During that time, production timelines unfortunately increased as orders moved through the infusion and bottling process. We do want to clarify that the 30–40 day notice posted on our website was a production estimate during that particular period and, unfortunately, demand continued to outpace expectations. As production conditions changed, we provided ongoing updates through our website, Facebook page, and weekly production emails explaining where orders stood in the fulfillment process. We also respectfully note that many customers who were looking for immediate updates found phone calls to be the fastest and most reliable way to reach us. Due to the unusually high volume of emails received during this period, email responses were sometimes delayed. We repeatedly encouraged customers to call us directly for real-time order information and assistance. Unlike warehouse-style fulfillment companies, many of our infused honeys are handcrafted in small batches and require proper infusion time before bottling. While this resulted in longer fulfillment times than anyone would have preferred, maintaining the quality, flavor, and freshness of the honey remained our highest priority. We certainly understand that waiting longer than the posted estimate is frustrating. However, we respectfully disagree with the implication that customers were left without information, as updates regarding delays and production status were communicated regularly through multiple channels throughout this period. We understand this experience did not meet expectations, and we appreciate the opportunity we were given. — Jim Huckle Bee Farms

Response from Huckle Bee FarmsJun 3, 2026

We understand your frustration and disappointment, and we appreciate you sharing your experience. However, we do want to respectfully clarify that Huckle Bee Farms is absolutely a legitimate company. We are a real family farm that has served thousands of customers over the years, and throughout this unusually difficult period we continued producing, shipping orders, and issuing refunds whenever requested. Over the past few months, we experienced a significantly higher volume of orders than anticipated while also navigating a serious family health situation involving my wife's chemotherapy treatments. During that time, production timelines unfortunately increased as orders moved through the infusion and bottling process. While sample sizes may seem like they should move through production faster, they still follow the same small-batch infusion and bottling process as our larger products. Unlike warehouse-style fulfillment companies, we do not pull most products from inventory shelves ready to ship. We also consistently communicated updates regarding production timelines and delays through our website, Facebook page, and weekly production emails. Due to the unusually high volume of emails received during this period, responses were sometimes delayed. That is why we repeatedly encouraged customers to call us directly, as phone support became the fastest and most reliable way to receive assistance and order updates. We respectfully disagree with the statement that there was "very little communication," as updates were posted regularly across multiple channels throughout this period. We understand that those updates did not change the frustration of waiting, but we made every effort to keep customers informed as timelines evolved. We understand this experience did not meet expectations, and we appreciate the opportunity we were given. — Jim Huckle Bee Farms

Response from Huckle Bee FarmsJun 3, 2026

We understand your frustration with the delay and appreciate you sharing your experience. Over the past few months, we experienced a significantly higher volume of orders than anticipated while also navigating a serious family health situation involving my wife's chemotherapy treatments. During that time, production timelines unfortunately increased as orders moved through the infusion and bottling process. We also understand that waiting longer than expected is frustrating, especially after receiving estimated timelines. However, production schedules continued changing as demand increased, and we worked to keep customers informed through our website, Facebook page, and weekly production update emails. Regarding the phone conversation, we certainly regret if the interaction came across as rude. Our team handled an extraordinary volume of calls from understandably frustrated customers during this period, but it was never our intention to be disrespectful. We do want to respectfully address the comments regarding our expansion efforts. The new honey barn and production improvements were not being built instead of fulfilling orders. They were being built because of the overwhelming demand that created these delays in the first place. Expanding capacity is part of the solution to preventing future backlogs, not the cause of them. Unlike warehouse-style fulfillment companies, many of our infused honeys are handcrafted in small batches and require proper infusion time before bottling. While that resulted in longer fulfillment times than anyone would have preferred, maintaining the quality, flavor, and freshness of the honey remained our highest priority. We understand this experience did not meet expectations, and we appreciate the opportunity we were given. — Jim Huckle Bee Farms

Response from Huckle Bee FarmsJun 3, 2026

We understand your disappointment and appreciate you sharing your experience. First, we sincerely apologize if the Peach Honey you received did not meet your expectations. Waiting that long for an order only to be disappointed by the product itself is understandably frustrating. Over the past few months, we experienced a significantly higher volume of orders than anticipated while also navigating a serious family health situation involving my wife's chemotherapy treatments. During that time, production timelines unfortunately increased as orders moved through the infusion and bottling process. We also consistently communicated updates regarding production timelines and delays through our website, Facebook page, and weekly production emails. Due to the unusually high volume of emails received during this period, responses were sometimes delayed, which we understand added to your frustration. Regarding the honey itself, Peach Honey is an infused honey, not an artificially flavored product. Our infusions are intentionally crafted to complement the natural flavor of honey rather than overpower it. As with coffee, tea, wine, or honey itself, flavor perception can vary greatly from person to person. Many customers enjoy the subtle peach notes, while others may prefer stronger flavor profiles such as Pineapple, Cinnamon, Bourbon, or Habanero. We are proud to be a veteran-owned Pennsylvania family farm, and we certainly regret that your experience did not reflect the standard we strive to provide. We understand this experience did not meet expectations, and we appreciate the opportunity we were given. — Jim Huckle Bee Farms