Huckle Bee FarmsReviews of hucklebeefarms.com

Response from Huckle Bee FarmsAug 25, 2026

Thank you for sticking with us and, especially, for giving us another chance. We completely understand that the wait was frustrating. We would clarify one thing, though: the updates we sent weren't intended as excuses. We wanted customers to know what was happening with their orders. Our infused honey is a custom, small-batch product that takes time to properly infuse before it can be bottled and shipped. This year's unusually high demand created a backlog that made that process take much longer than normal, and we offered refunds to customers who understandably didn't want to wait. We're especially happy to hear you felt the honey was **“exceptional tasting”** once it arrived. That's exactly why we won't rush the infusion process or sacrifice the quality of the finished product. And the fact that you decided to order again after that long wait means a great deal to our small family farm. Thank you for your patience and for giving us another opportunity to earn your business.

Response from Huckle Bee FarmsJun 11, 2026

We understand your frustration with the delay and appreciate you sharing your experience. However, we do want to provide some additional context. Your order was placed during an unprecedented backlog period when we were experiencing significantly higher demand than anticipated while also navigating a serious family health situation involving my wife's chemotherapy treatments. During that time, production timelines unfortunately increased as orders moved through the infusion, bottling, and packaging process. Regarding the emails you received, those updates were intended to provide transparency about where orders stood in production. When we advised customers that orders were expected to ship within a certain timeframe, those estimates were based on the information available at that moment. Unfortunately, as production conditions changed, some timelines shifted as well. We also want to clarify that our expansion efforts were not taking resources away from fulfilling orders. The purpose of expanding our operations and building additional production capacity was specifically to help address the backlog and prevent similar delays in the future. Throughout this period, we consistently communicated updates through our website, Facebook page, shipping information page, and weekly customer emails. We also encouraged customers to call us directly for real-time updates, as phone support often provided the quickest answers. Unlike warehouse-style fulfillment companies, many of our infused honeys are handcrafted in small batches and require proper infusion time before bottling. While that resulted in longer fulfillment times than anyone would have preferred, maintaining the quality, flavor, and freshness of the honey remained our highest priority. While we understand your disappointment with the timeline, we respectfully disagree with the implication that nothing was happening with your order. Orders continued moving through production daily throughout this period. We understand this experience did not meet expectations, and we appreciate the opportunity we were given. — Jim Huckle Bee Farms