Huckle Bee FarmsReviews of hucklebeefarms.com

Response from Huckle Bee FarmsJun 11, 2026

We respectfully disagree with every major claim made in this review. First, Huckle Bee Farms is not a scam. A scam business does not spend months producing orders, communicating production updates, answering customer phone calls, issuing refunds when requested, and continuing to serve thousands of customers. Second, we did not ignore customers. During an unprecedented backlog period, we sent weekly production updates, posted notices on our website, updated customers through Facebook, and repeatedly encouraged customers to call us directly for real-time assistance. While email response times were slower than normal due to volume, communication was never nonexistent. Third, we do not delete comments simply because customers are unhappy. Negative comments remained visible across multiple platforms throughout this period, as anyone reading reviews today can clearly see. As for the suggestion that our emails were "excuses," the facts remain the facts. We experienced an extraordinary surge in demand while simultaneously navigating a serious family health situation involving my wife's chemotherapy treatments. Being transparent about those circumstances was not an attempt to gain sympathy—it was an effort to explain what was affecting production. Finally, the claim that our product is "not real honey" is simply false. Our honey is real honey. We are beekeepers. We source real honey and create handcrafted infused honey products using real ingredients. Whether someone enjoys a particular flavor is a matter of personal preference, but suggesting the product is not honey is factually incorrect. Customers are certainly entitled to be frustrated by delays. Many were. However, frustration with shipping timelines does not change the facts about our products or our business. — Jim Huckle Bee Farms

Response from Huckle Bee FarmsJun 11, 2026

We understand your frustration with the delay and appreciate you sharing your experience. However, we do want to respectfully clarify several points. First, the automated emails asking about product satisfaction are generated separately from production and shipping updates. We completely understand how frustrating it is to receive those emails while waiting for an order, but they are part of our automated marketing system and are not intended to suggest that your order has already been delivered. We also understand your concern regarding the phone system. Throughout this unusually busy period, we answered thousands of customer calls and repeatedly encouraged customers to call us directly because phone support often provided the fastest and most accurate information available. If you received a closed message during business hours, we certainly regret that experience, as there may have been a technical issue, call routing problem, or system error. Over the past few months, we experienced an unprecedented surge in demand while also navigating a serious family health situation involving my wife's chemotherapy treatments. During that time, production timelines unfortunately increased well beyond our normal expectations. We also consistently communicated updates through our website, Facebook page, shipping information page, order confirmation emails, and weekly production updates. In addition, our production process and shipping expectations were outlined in multiple locations before and after purchase, including the order confirmation email, checkout page, shipping information page, and Terms & Conditions. Unlike warehouse-style fulfillment companies, many of our infused honeys are handcrafted in small batches and require proper infusion time before bottling. While that resulted in longer fulfillment times than anyone would have preferred, maintaining the quality, flavor, and freshness of the honey remained our highest priority. While we understand your disappointment with the timeline, we respectfully disagree with the implication that customers were intentionally left without information. We made every effort to communicate production status and changing timelines throughout this challenging period. We understand this experience did not meet expectations, and we appreciate the opportunity we were given. — Jim Huckle Bee Farms

Response from Huckle Bee FarmsJun 11, 2026

We understand your frustration with the delay and appreciate you sharing your experience. However, we do want to respectfully clarify a few points. When we spoke, the shipment estimate provided was based on the production status of your order at that time. Unfortunately, during this unusually busy period, production schedules continued to change as orders moved through infusion, bottling, packaging, and fulfillment. While we understand your disappointment that the estimated shipment date was missed, it was not a "lie." It was our best estimate based on the information available at that moment. Over the past few months, we experienced an unprecedented surge in demand while also navigating a serious family health situation involving my wife's chemotherapy treatments. During that time, production timelines unfortunately increased well beyond anyone's expectations, including our own. We also consistently communicated updates through our website, Facebook page, shipping information page, order confirmation emails, and weekly production updates. We made every effort to keep customers informed as conditions evolved. Unlike warehouse-style fulfillment companies, many of our infused honeys are handcrafted in small batches and require proper infusion time before bottling. While that resulted in longer fulfillment times than anyone would have preferred, maintaining the quality, flavor, and freshness of the honey remained our highest priority. We certainly understand why you are upset after waiting three months. However, we respectfully disagree with the suggestion that customers were intentionally misled. Orders continued moving through production daily, and the estimates provided were based on actual production status, not an attempt to deceive anyone. We understand this experience did not meet expectations, and we appreciate the opportunity we were given. — Jim Huckle Bee Farms

Response from Huckle Bee FarmsJun 11, 2026

We understand your frustration with the delay and appreciate you sharing your experience. However, we do want to respectfully clarify a few points. First, the updates you received regarding high order volume and family health challenges were not excuses. They were factual explanations of the circumstances affecting production during that period. We believed it was important to be transparent with customers rather than remain silent about what was happening. We also appreciate that you called for updates, which is exactly what we encouraged customers to do throughout this unusually busy period. Because of the overwhelming volume of emails, phone calls often provided the fastest and most accurate information available at the time. Regarding the shipping estimates you were given, those were based on your order's production status when you called. Unfortunately, production schedules continued to shift as orders moved through infusion, bottling, packaging, and fulfillment. While we understand your frustration that the timeline changed, those estimates were not provided with the intention of misleading anyone. We also respectfully disagree with the suggestion that we should have stopped accepting orders altogether. Small businesses cannot simply turn off all sales for months while continuing to pay employees, purchase supplies, and maintain operations. Instead, we chose to continue producing orders, communicating updates, expanding capacity, and working through the backlog as quickly as possible. Over the past few months, we experienced an unprecedented surge in demand while also navigating a serious family health situation involving my wife's chemotherapy treatments. At the same time, we were actively expanding operations, hiring additional help, and investing in production improvements specifically to address the backlog and better serve customers moving forward. Unlike warehouse-style fulfillment companies, many of our infused honeys are handcrafted in small batches and require proper infusion time before bottling. While that resulted in longer fulfillment times than anyone would have preferred, maintaining the quality, flavor, and freshness of the honey remained our highest priority. As for feeling more for the bees than the people working here, we can assure you that the bees are doing just fine. The people, however, were working long hours, seven days a week, while dealing with both an unprecedented backlog and a family cancer battle. We understand the frustration, but we are proud of the effort our small team put forth during an extraordinarily difficult period. We understand this experience did not meet expectations, and we appreciate the opportunity we were given. — Jim Huckle Bee Farms

Response from Huckle Bee FarmsJun 11, 2026

We understand your frustration with the delay and appreciate you sharing your experience. However, we do want to respectfully clarify a few points. First, simply stating that an order "doesn't exist" without contacting us to verify the order information is not an accurate representation of what occurred. In our experience, when customers reported that an order could not be located, it was often due to an incorrect order number, email address, or an issue accessing the order status page. We also have to ask: if phone calls were not being answered, when did you call? Throughout this unusually busy period, we repeatedly encouraged customers to call us directly because phone support was often the fastest and most reliable way to receive assistance and order updates. We answered thousands of customer calls during this time. Over the past few months, we experienced an unprecedented surge in demand while also navigating a serious family health situation involving my wife's chemotherapy treatments. During that time, production timelines unfortunately increased as orders moved through the infusion, bottling, and packaging process. We also consistently communicated updates through our website, Facebook page, order confirmation emails, shipping information page, and weekly production update emails. The production process and expected timelines were outlined in multiple locations before and after purchase. Unlike warehouse-style fulfillment companies, many of our infused honeys are handcrafted in small batches and require proper infusion time before bottling. While the delays became longer than anyone would have preferred, maintaining the quality, flavor, and freshness of the honey remained our highest priority. While we understand your disappointment with the timeline, we respectfully disagree with the implication that customers were ignored or that orders simply disappeared. Orders continued moving through production daily throughout this period. We understand this experience did not meet expectations, and we appreciate the opportunity we were given. — Jim Huckle Bee Farms

Response from Huckle Bee FarmsJun 11, 2026

We understand your frustration with the delay and appreciate you sharing your experience. However, we do want to respectfully clarify several points. First, when you contacted us previously, the shipment estimate provided was based on the production status of your order at that time. Unfortunately, during this unusually busy period, production schedules continued to change as orders moved through infusion, bottling, packaging, and fulfillment. While we understand your frustration that the estimate was missed, it was not provided with the intention of misleading you. Second, if you requested a refund, we certainly understand that decision. During this difficult period, customers who no longer wished to wait were able to request refunds, and those requests were honored. We also respectfully disagree with the statement that we were "not doing anything to fix it." During this period, we hired additional staff, expanded customer service support, increased production capacity, invested in facility expansion, and worked daily to reduce the backlog. None of those changes happened overnight, but substantial efforts were being made behind the scenes to address the situation. Over the past few months, we experienced an unprecedented surge in demand while also navigating a serious family health situation involving my wife's chemotherapy treatments. During that time, production timelines unfortunately increased beyond anyone's expectations. We also consistently communicated updates through our website, Facebook page, shipping information page, order confirmation emails, and weekly customer updates. In addition, we repeatedly encouraged customers to call us directly because phone support often provided the fastest and most accurate order information. Unlike warehouse-style fulfillment companies, many of our infused honeys are handcrafted in small batches and require proper infusion time before bottling. While that resulted in longer fulfillment times than anyone would have preferred, maintaining the quality, flavor, and freshness of the honey remained our highest priority. We understand this experience did not meet expectations, and we appreciate the opportunity we were given. — Jim Huckle Bee Farms

Response from Huckle Bee FarmsJun 11, 2026

We understand your frustration with the delay and appreciate you sharing your experience. However, we do want to provide some additional context. Your order was placed during an unprecedented backlog period when we were experiencing significantly higher demand than anticipated while also navigating a serious family health situation involving my wife's chemotherapy treatments. During that time, production timelines unfortunately increased as orders moved through the infusion, bottling, and packaging process. Regarding the emails you received, those updates were intended to provide transparency about where orders stood in production. When we advised customers that orders were expected to ship within a certain timeframe, those estimates were based on the information available at that moment. Unfortunately, as production conditions changed, some timelines shifted as well. We also want to clarify that our expansion efforts were not taking resources away from fulfilling orders. The purpose of expanding our operations and building additional production capacity was specifically to help address the backlog and prevent similar delays in the future. Throughout this period, we consistently communicated updates through our website, Facebook page, shipping information page, and weekly customer emails. We also encouraged customers to call us directly for real-time updates, as phone support often provided the quickest answers. Unlike warehouse-style fulfillment companies, many of our infused honeys are handcrafted in small batches and require proper infusion time before bottling. While that resulted in longer fulfillment times than anyone would have preferred, maintaining the quality, flavor, and freshness of the honey remained our highest priority. While we understand your disappointment with the timeline, we respectfully disagree with the implication that nothing was happening with your order. Orders continued moving through production daily throughout this period. We understand this experience did not meet expectations, and we appreciate the opportunity we were given. — Jim Huckle Bee Farms

Response from Huckle Bee FarmsJun 11, 2026

We understand your frustration with the delay and appreciate you sharing your experience. However, we do want to respectfully clarify several statements made in this review. First, Huckle Bee Farms is not a scam, cash-grab, or fraudulent business. We are a veteran-owned family farm that has served thousands of customers over the years. Throughout this difficult period, we continued producing orders, shipping orders, communicating updates, and issuing refunds when requested. Over the past few months, we experienced an unprecedented surge in demand while also navigating a serious family health situation involving my wife's chemotherapy treatments. While we understand some may view those updates skeptically, they were not "sketchy excuses." They were factual explanations of the circumstances affecting our production capacity at the time. We also respectfully disagree with the suggestion that we prioritized new orders over existing customers. Continuing to advertise and accept orders does not stop current production. In fact, ongoing sales are what allow small businesses to purchase materials, pay employees, expand capacity, and continue fulfilling existing orders. During this same period, we were actively investing in additional production capabilities specifically to address the backlog. Regarding communication, we repeatedly encouraged customers to call us directly because phone support was often the fastest and most reliable way to receive assistance. We answered thousands of customer calls during this period. If you experienced difficulty reaching us on a particular day, we certainly regret that. However, that does not mean customer service was nonexistent. We also want to clarify that our production process and shipping expectations were disclosed in numerous locations before and after purchase, including: • The order confirmation email • The Terms & Conditions accepted during checkout • The notice displayed above the checkout button • The banner at the top of our website • The Shipping Information page • Weekly production update emails Orders remained in "Infusing" status because our products are handcrafted in small batches and require time for proper infusion before bottling. Unlike warehouse-style honey companies, we do not simply pull most products from inventory shelves and place them in a box. Most importantly, there is a significant difference between a company that is overwhelmed and behind schedule and a company intentionally deceiving customers. We continued producing, shipping, communicating, and supporting customers throughout this challenging period. While we understand your disappointment with the timeline, we respectfully disagree with the characterization of our business and the implication that customers were intentionally misled. — Jim Huckle Bee Farms