HubstaffReviews of hubstaff.com

The issue isn’t seat-based pricing — it’s lack of disclosure. Hubstaff’s interface allows you to “Add a user” without clearly stating that this creates a paid recurring seat. Viewer-only users and temporary workers also triggered charges, with no confirmation screen or billing-change email. Charges continued while support tickets went unanswered. When support did respond only after being prompted and weeks later, they cited internal policy instead of addressing consent or transparency and most importantly consumer protection laws that apply to this type of situation. This could have been resolved easily with clear pricing warnings, but as it stands, the billing experience is not transparent at all.

We signed up to Hubstaff to track staff hours, paid for the platform, and then were completely abandoned. There was no onboarding, no setup call, and no real guidance on how to actually use the product or track meaningful metrics. For a tool that’s supposed to provide insights and accountability, it’s surprisingly hard to understand and poorly explained unless you already know exactly what you’re doing. When we reached out for help, we were stuck talking to an AI chatbot that went in circles and provided nothing useful. The only way we managed to reach a real human was by typing “cancel my subscription.” Suddenly, support appeared — which says everything. Even then, the support was chat-only, refused to do a Zoom or onboarding call, and simply dumped FAQ links on us instead of actually helping. No attempt to understand our use case, no walkthrough, no effort. So to summarize: Took our money ✔️ Zero onboarding ✔️ Confusing metrics and setup ✔️ AI gatekeeping real support ✔️ Human support only when cancelling ✔️ Refusal to offer real help (Zoom/call) ✔️ If you’re a business expecting hands-on support, onboarding, or even basic customer care, look elsewhere. Hubstaff feels more interested in subscriptions than in helping customers succeed.

We trialed this software. The customer support person writing from Jared Brown (the CEO)'s email is very unfriendly. Do not recommend.

It is a very sad experience. They charge you for a whole year and do not refund you when you cancel. Some time businesses do not need the service anymore. There should be an option of cancelling. Specially when we have used them for some year. Very weird. DigitizedLogos.com

We had to use this terrible software for a year. It always made us problem with wrong timelogs, lost clockins, and mixed tasks and projects. We had to pay at least double for an employee to follow up hubstaff failures. Since they don’t offer refund we had to use it until terms end. Price is 5x more comparing to alternate better softwares.

We have used Hubstaff for around two years have just discovered that we have been heavily overcharged for most of that time. During this period we only needed 2 to 4 active user accounts, which should have cost in the region of 180 dollars per year. Instead, we have been billed hundreds of dollars per quarter, potentially thousands of dollars in total for seats we have not used. When we queried this in the past, we were told that disabling accounts via time tracking would stop them being billed. We trusted that advice and assumed the extra seats had been cancelled. It is now clear that this was not the case. We are very unhappy with how unclear the seat billing and cancellation process has been, and how long this has gone on without any proactive communication from Hubstaff. We have contacted Hubstaff support to request a full review of our account and a refund for the overcharges. If they handle this fairly and provide an appropriate remedy, we will update this review to reflect that. But we have little hope for now and will update.

This has been the worst customer service experience I’ve ever had with any company. Hubstaff’s billing system is completely misleading and feels like a trap. Their platform charged me multiple times — three separate invoices even though I never authorized those payments. I only clicked “Save” to update my settings, and somehow that triggered annual charges without giving me any clear confirmation or checkout screen. When I tried to reach customer support, all I got was an automated bot that forced me to submit a ticket with no real person to talk to. No phone number, no live help, and no immediate way to stop the charges. They also tried to bill me for four team members, even though I only have myself (or fewer users). This kind of deceptive setup makes it extremely difficult to control billing or stop unwanted invoices. This is unfair and unethical business practice, and I’ve had to contact my bank to dispute the charges because there is no clear or honest resolution path through Hubstaff itself. Avoid the company I have been charged twice today, and they attempted to charge me for a third time before canceling my card! Total take $400+ Attempted $700+

Accidentally purchased a yearly subscription from hubstaff. I only utilized the app for one month didn’t realize I was charged for the full year as I don’t check my business card that often. Contacted customer support as advised on the hubstaff FAQ page. The FAQ page stated to email support to discuss a partial refund, alluding that this is a common mistake that happens among customers purchasing a hubstaff subscription. Over the last 2 to 3 months I have been given the runaround, still haven’t been provided a solution, nor a refund. The full subscription was over $250 for those that are curious.