HubstaffReviews of hubstaff.com

We have been using Hubstaff for over 10 years, but our recent experience was extremely disappointing. An upgrade was triggered accidentally and too early, at a time when some seats were still assigned to team members who had already left. We contacted Hubstaff within minutes to explain the situation and ask them to cancel the invoice. Despite the immediate notification and our long-standing customer relationship, Hubstaff refused to refund the upgrade fee, stating that the upgrade process requires multiple clicks and confirmation. While I understand that companies need policies, this felt extremely rigid and customer-unfriendly. After more than a decade as customers, we expected a more reasonable and service-oriented response, especially since the mistake was reported immediately and the timing of the upgrade caused charges for seats that we did not actually need. This is exactly what makes the experience so frustrating: instead of making money by providing a service that customers actually need and benefit from, Hubstaff charged us for a service we clearly did not need. That is the definition of poor service: making money from unnecessary charges rather than from genuine customer value. Another major issue is the lack of transparency around billing. In our experience, Hubstaff does not make it clear enough what exactly you are being charged for, which user seats are included in the invoice, and what status a user must have in order not to be charged. This makes it unnecessarily difficult to understand and manage billing, especially when team members leave or accounts need to be adjusted. In addition, the product has become less attractive over time. Features that were previously available in lower plans seem to be pushed into higher-tier plans, making it feel like teams are being pressured to upgrade rather than genuinely supported. Based on this experience, we can no longer recommend Hubstaff as confidently as we once did. Long-term customers should be treated with more flexibility, fairness, and transparency, not charged for services they neither wanted nor needed.

My experience so far has been bad

Indicate the account auto-refresh for daily job applications.

My experience with Hubstaff was as bad as of the other reviewers. I paid for a yearly subscription and about 6 months in have decided to unlink my credit card to prevent unintended payments in the future. Within a few hours the account was forcibly moved to a free plan, disrupting all time tracking and integrations. Hubstaff Support told me it was as intended and they wouldn't restore our paid subscription unless the card is re-linked. Which pissed me off to be honest as their technical/internal decisions should have no effect on the obligation to provide the service that was paid for. To avoid disrupting operations I had to re-link the card. Given the disrespect to customer operations, I requested account cancelation and a refund for the remaining period, intending to move to a different vendor, which was again rejected referring to their "policy" along with some nonsense explanation, not addressing the issue at hand. At no point has anyone at Hubstaff acknowledged the problem and expressed any intention to fix it. They did offer me 7 extra days of subscription as compensation though, to be fair, but at this point all I wanted is to move on from Hubstaff.

spying and annoying software, but its not their fault that there is demand for such things so i dont put a whole blame on them the 2 rating is because it does what its supposed to do, but you should increase the power user has over his data employers have no right to force you to comply with screenshoting, following what websites you visited etc... but hubstaff gives them ability to force certain features and when you try to disable them on your end, timer wont start because for example screenshoting is REQUIRED remove that option, give people way to choose what is shared

I've been assisted by 'Josh D from Hubstaff' and was not satisfied with the service he provided. He didn't get the details early or probe to get the correct details on the situation, which made the case even longer than usual! He just concludes and assumes!

Hubstaff has support that reads scripts that lead you to believe that they are listening to your feedback but I have found that they are just scripts. They will send you to the next level of support and then the same rep will let you know that the next level said sorry they can't help. Then the script lets you know that you should not worry they are letting some other teams know about your feedback. I have had the same experience every time I have spoken with them. They make changes that you may or may not like, and force the update on everyone. They do not have the ability to toggle these changes on or off. It feels like a company with one developer and 20 people to tell you that they will let them know you are having a bad experience with the changes.

lot of issues in timer.