HubstaffReviews of hubstaff.com

Response from HubstaffSep 25, 2025

Hi Victor! I’m sorry to hear about your experience. To clarify, Hubstaff uses per-seat pricing, which means billing is based on the number of members in your organization. Removing a user mid-cycle doesn’t reduce the charge for that period but their seat remains open and can be reassigned without extra cost. Adding new users can create additional charges if the number of seats increases. Kindly contact our Support team and we would be glad to review your account to make sure everything is clear and help you avoid unexpected charges moving forward. Thanks and we'll keep an eye out for your ticket!

Response from HubstaffSep 15, 2025

Hi Robert! I’m sorry for the delay in resolving your issue. That’s not the level of service we aim to provide and we'd like to make sure your technical issue is resolved as quickly as possible. If you could share your ticket number or reach out directly at [email protected], we’ll prioritize your case right away. Regarding your concern about privacy, please note that Hubstaff is designed to help businesses track productivity and projects transparently. Each organization chooses which features to enable, and we provide detailed settings so both employers and employees know what’s being tracked. That said, we believe in balancing accountability with respect for personal privacy and we’re happy to walk through these options with you if it would help. Thanks again for taking the time to share your feedback. It’s very important to us as we continue improving both our product and our support.

Response from HubstaffAug 27, 2025

Hi Garedine! We’re sorry to hear about your experience. To clarify, since your account is on an annual plan, adding a new user automatically generates a prorated charge for the additional seat for the rest of the billing cycle. This wasn’t a duplicate subscription but a fee triggered when another user was added to your organization. We see that you’ve already submitted a ticket to our Support team and one of our agents will get back to you as soon as possible. Thank you for your patience in the meantime. Thanks and have a good day!

Response from HubstaffSep 1, 2025

Hi Aaron, thanks for sharing your feedback and we’re sorry for the frustration this has caused. Upon reviewing your account, the subscription was set to an annual plan back in May. Please note that selecting the correct plan falls under the user’s responsibility and any corrections need to be requested right away. Since the billing cycle was already active by the time you reached out in August, our team was no longer able to adjust it. We understand this isn’t the outcome you were hoping for but we encourage you to reach out to us as soon as possible in the future if you run into a similar situation so we can assist before the billing cycle is locked in. Thanks and we appreciate your understanding.

Response from HubstaffJul 2, 2025

Hi Leena! Thanks for your honest feedback and I’m sorry to hear about your experience. To clarify, we don’t currently offer live demos or phone support. Our available support channels are live chat and email and we’re always happy to assist in real time via chat if you reach out during our support hours. We’d be glad to walk you through the platform step-by-step and answer any questions you might have. Our goal is always to make things as clear and helpful as possible from the start. If you’re open to it, we’d love the chance to turn your experience around. Just let us know how we can help.

Response from HubstaffJul 2, 2025

Hi TJ! Thanks for sharing your feedback and I’m sorry to hear about your experience. Like most SaaS providers, we don’t offer prorated refunds on annual subscriptions. When you selected the yearly plan, it came with a discounted rate in exchange for a full-year commitment. Since the subscription is being canceled before the end of that period, we’re unable to issue a refund for the remaining time. I completely understand that this may not be the outcome you were hoping for, especially after being with us for so long. We appreciate your time with Hubstaff and the support you’ve given us over the years. If there’s anything else we can assist with or help clarify, please feel free to send us an email at [email protected].

Response from HubstaffMay 18, 2025

Hi Erick! Thanks for sharing your feedback. We’re sorry to hear about your experience and would love the chance to help make things right. If you have any concerns or need assistance, please don’t hesitate to reach out to our support team as we’re here to help. Thanks and we'll keep an eye out for your email!

Response from HubstaffMay 5, 2025

Hi Julian! Thanks for the thoughtful review! We’re glad to hear Hubstaff has been a valuable tool for managing your remote team. We also appreciate your feedback on screen monitoring and menu navigation. Transparency and user experience are both priorities for us so it’s great to hear where we’re getting it right and where there’s room to improve. Thanks again for sharing your experience! It's feedback like yours that helps us keep getting better.