HubstaffReviews of hubstaff.com

Response from HubstaffJul 27, 2026

Hi Mohammed, Thank you for taking the time to share your feedback. We’re sorry to hear that your experience left you feeling this way. We understand your concerns regarding the charge and your refund request. Your subscription was billed for three seats based on the number of paid seats in your organization. Please note that our paid plans have a minimum of two seats, and at the time of billing, your organization had three billable seats on the subscription. When we reviewed your request, we found that it fell outside our refund policy due to the subscription’s usage and billing history. However, as a gesture of goodwill, we made an exception and refunded the cost of one seat, even though we were not obligated to do so under our policy. We understand this experience was frustrating, and we’re sorry it didn’t meet your expectations. While we weren’t able to approve a full refund, we did make an exception by refunding the cost of one seat as a gesture of goodwill. We appreciate your feedback and will continue working to improve the experience we provide.

Response from HubstaffJul 16, 2026

Hi Massin, We’re sorry to hear about your experience, as it doesn’t reflect the level of service we aim to provide. We’ve reviewed your account and can confirm that the charge in question has already been refunded. We understand how unexpected charges can be concerning and we’re glad we were able to resolve this for you. We appreciate you bringing this to our attention and apologize for the frustration this caused.

Response from HubstaffJul 16, 2026

Hi Alex, Thank you for taking the time to share your feedback, and for being a Hubstaff customer for so many years. We’re sorry to hear that your recent experience didn’t meet your expectations. While we strive to apply our billing policies consistently, we recognize that this experience left you disappointed. Feedback like yours is valuable, and we’ve shared your concerns with the appropriate teams as we continue to improve both our product and our customer experience. We sincerely appreciate your long-standing support and thank you for taking the time to let us know where we can do better.

Response from HubstaffJun 15, 2026

Hi Eugene! Thanks for taking the time to share your feedback. We understand that billing-related concerns can be frustrating, particularly when charges do not align with expectations. Rest assured, we strive to provide clear information about account features and billing details, and we appreciate hearing where that experience may not have met your expectations. Your feedback has been shared with our team as we continue working to improve the customer experience.

Response from HubstaffJun 9, 2026

Hi Jessica! Thanks for your feedback, and I’m sorry to hear about your experience. That’s certainly not the experience we want you to have. Please note that billing changes such as switching from annual to monthly billing need to be reviewed and confirmed by our team before they take effect. That said, we’d like to take a closer look at your case to verify what happened and see what options may be available. Could you please send us an email at [email protected] so we can review the details further?

Response from HubstaffMay 11, 2026

Hi Marilee! We’re sorry to hear about your experience. We understand how frustrating unexpected charges can feel, especially when they go unnoticed for some time. While we’re unable to issue refunds outside of our refund policy, we do encourage customers to regularly review their invoices and subscription settings, as any plan or add-on changes are reflected there immediately. If you’d still like us to take another look at your account, please send us an email at [email protected].

Response from HubstaffMay 4, 2026

Hi Aaron! We’re sorry to hear about this! This is certainly not the experience we want you to have. We’ve reviewed this with our team and can see that we have been actively rolling out fixes related to this issue. It appears to be connected to GitLab’s API, which has made it a bit more complex, but we’ve recently released an update to better handle these cases. Please monitor your integration and let us know right away if you still run into any issues, we’ll be here to help. As always, feel free to reach out if you need anything else.