Hub Group, Inc.Reviews of hubgroup.com

If I could give Hub Group zero stars, I would. This has been one of the worst delivery experiences I’ve ever had. We ordered two doors through Home Depot, and Hub Group was the third-party delivery company assigned to the job. We have now had three separate scheduled delivery dates, and all three days the tracking showed the doors were “out for delivery,” yet they never arrived. To make matters worse, I had a paid contractor at my house every single day waiting to install these doors. Because Hub Group failed to deliver as promised, I’m now out thousands of dollars in labor costs, and my project has been delayed for absolutely no reason. The customer service has been just as bad as the delivery itself. We’ve spoken with multiple representatives, and every conversation has resulted in different answers, broken promises, and outright misinformation. My wife, my contractor, and I have all been told things that simply weren’t true. No one has accepted responsibility, and no one seems interested in fixing the problem. The scheduling is a complete mess, communication is nonexistent, and the entire operation appears to lack any accountability. I would never choose to use Hub Group again, and I sincerely hope Home Depot reevaluates its relationship with this company. Their poor service reflects badly on Home Depot, and customers deserve far better than this.

The 2 guys brought a new sofa I bought at JC Penney. Instead of taking parts out &bringing it in carefully, they forced the whole box thru 2 doorways, bending my arm on the storm door, & worse taking 2 chunks out of the wooden trim. When I asked them to unbox it first & calm down they just grunted at me & kept on. Tape & trash left on floor & in garden, landscape bricks knocked over, just awful, and I had tipped them $20 each! DISGUISTING!! I will never order from anyone using them to deliver, and the "customer service" # is a recording saying my order isn't found. JCP won't do anything either, thank goodness the sofa itself somehow is ok, so I have to focus on that!

Zero stars. They confirmed a pickup return for Home Depot 3 times. The first time, I had to confirm the appointment date (no time) within 1 hour, or the appointment would be canceled. I did that immediately. The next day, they confirmed with a window for pick-up. The day after that, pick-up day, they confirmed again in the morning and via email. Then when the pickup window had elapsed, they no called, no showed. The help desk is useless and customer service non-existent. They must be so problematic that Home Depot returned the unit without even requiring a pick-up, after my repeated complaints. When I finally got a hold of someone at the local branch, she said, " Well, the truck was overfull; we will pick it up tomorrow. No apology, no confirmation of my availability--- just suck it up; we will get there when we get there. Luckily, I already received my money back, so I can make this painful for these aholes.

Purchased a brand new Beautyrest mattress from JCPENNEY. Hub Group was assigned the shipping provider to perform white glove delivery service and old mattress removal. Mattress came super early than expected which was a nice surprise. HubGroup did not do the final mile portion of the delivery probably because I’m in West Virginia. They transferred it to Lambert Tranafer who did a great job delivering the new mattress. They were profressional and super friendly.

It doesn't answer your questions it just repeats that your delivery is scheduled and gives a time frame of 3 AM - 3 PM which is not acceptable because I will not be accepting any delivery jn the middle of the night and before 8 AM!

I had a delivery scheduled. The delivery schedule time and date was confirmed numerous times. I waited all day and they never showed up. I did not receive a courtesy call or text message. They showed up the next day. One guy was wearing a hoodie and a face mask and the other guy was so rude! One guy asked if I had anything cold to drink and I kindly replied yes. I got them both waters and hydration drinks. Neither one said thank you. The worst customer service ever! I will never order furniture from a store that uses this delivery group.

What a terrible experience with this company !! you cant speak to anyone but AI and then it hangs up on you. I would never get anything delivered by Home Depot again.

I am to the point that I do not believe I will ever get my package. it has been sitting literally an hour away from my house for the last 6 days. Before that it was just 4 hours from my house. Trying to get in contact with anyone to find out what is going on is near impossible. IT has been scheduled for delivery 3 times and still have yet to see it. The package is not cheap either. I have already sent an email to the contact.