Hub Group, Inc.Reviews of hubgroup.com

AI agent auto responses, incorrect information and delivery did not happen as predicted.

Great experience! Very polite and efficient service!

They sent me two different deliverly time windows (11-3 and 3-7)and then when I asked their AI customer service agent online I was given a third window within the two previous ones (2-6). Basically had no idea when they were coming and am having to waste the day away waiting on them. I called and left a message with a different ai agent and have yet to hear back. … more after delivery… As luck would have it, the delivery came at the beginning of the early delivery time window. The crew was totally cool, so I increased to 3 stars. If I was only writing about dispatch and customer service (which seems to be AI only) it would be a one star rating.

Hub Group provided one of the worst furniture delivery experiences I have ever had. The problems started before my furniture was even delivered. On July 7, my delivery was rescheduled at the last minute. I received nothing more than a voicemail approximately two hours before my original delivery window informing me that my delivery had been changed. There was no courtesy call or opportunity to discuss the change. I immediately tried calling Hub Group between 1:00 PM and 3:00 PM to speak with someone, but no one answered the phone for two straight hours. The following day, a representative told me they had experienced an “influx of calls.” While I understand that busy days happen, it’s difficult to accept that a company of this size had no one available to answer customer calls for hours. My delivery window was changed from 3:00 PM–7:00 PM to 7:00 PM–11:00 PM, and the crew didn’t arrive until approximately 10:00 PM. Unfortunately, things only got worse from there. The delivery crew arrived looking unprofessional, and their level of service matched their appearance. Instead of providing the white glove delivery service that had been purchased, they asked where my house numbers were so they could take a photo, unloaded my furniture into my driveway, and drove away. The furniture was never brought inside my home. It was never assembled. None of the white glove services that were supposed to be provided were completed. The most unbelievable part is that it was raining and storming, yet the crew still left my furniture outside and expected me to move it into my home by myself. That level of service is unacceptable, disrespectful, and completely unprofessional. Afterward, Hub Group called to ask if I wanted another team to come back and assemble the furniture. By that point, the damage had already been done. After leaving my furniture outside in the rain and forcing me to move it into my home alone, why would I want another crew to come back? The issue wasn’t simply the lack of assembly—it was the complete disregard for the customer and the service that was promised. At no point did anyone sincerely apologize or take ownership of what happened. Instead, the response felt dismissive, as though my experience wasn’t important. Because of this experience, I canceled all of my remaining furniture orders. I would never want another delivery handled by Hub Group, and I would not recommend this company to anyone expecting professional, reliable delivery service.

So I am not alone in this. I am having to reschedule for the FOURTH time to get a damaged loveseat picked up and returned to Home Depot. The first time the driver showed up 2 and a half hours early while I was at work and told me he wasnt going to sit and wait because he doesnt get paid by the hour. Well I do and I missed out on half a days pay sitting at home that afternoon after being told they would come Back at the correct time. They didnt. The next 2 times they either canceled or were no show no call. I took off worknagain and missed out on pay for them. Do Better! It is messing with people's time and money and I will never buy from Home Depot again.

We are a carrier . We hauled a load for hub group on 04/21/26 and invoiced on 04/22/26. We were set up to be paid on 05/29/26 and have not received any payment up to date. Communication to their accounts payable go unanswered. Please be careful doing business with them. They are not paying their service providers.

Absolutely trash service. My order was too be here June 29th. It's now July 7th an it's not here. Tried canceling my order they would not do it. Now we're stuck in limbo trying to get my item or my 1100.00 refund. This hub group trash ass company!!!!!

I appreciate the communication but need to improve on delivery dates and time.