Hub Group, Inc.Reviews of hubgroup.com

Ordered doors from Home depot (zip 95008) First delivery, i found the doors with damaged package and the glasses all broken. They were litterally dropped mid-way between the sidewalk and my front door. Did not even bother to ring the bell I ordered a different set of doors that they canceled delivery without warning, and they delivered unexpectedly 2 weeks. They came and picked it up and delivery men didn't call ahead, was looking to pick something in my driveway while the doors were in the house. They were extremely rude, had the wrong paperwork. Customer service person had the same rude attitude. I don't know why home depot does business with this company

My item was supposed to be delivered yesterday. I took the day off of work, which cost me money, to receive an item that never came. After talking to numerous people last night (via this chat forum) after the item was not delivered, finally someone put in a request for a contact response for today by 11. So today at about 11, I received an automated phone call that was not from a real person informing me that my item will be delivered tomorrow. They didn't say what time. It would have been nice, and appropriate, to have received a phone call from a real person who could have coordinated the delivery with me. Since I was not told the time, I came to this website and looked it up. It says delivery will be tomorrow between 3 - 7. So imagine my surprise when at 4:20 today I received another automated message, along with a text, both saying the item will be delivered between 10:30 - 12:30. So in an attempt to clarify what time to expect the item, I once again sent a message via this forum. Now I am being told that the delivery will arrive between 2 -6. This is beyond incompetent and unprofessional and I will never again order a piece of furniture online.

the virtual assistant was pretty good, but I did have to correct him on a significant issue. When he said the delivery group would not call me when my delivery reached the final hub, that it was up to ME to keep an eye on the tracking, and at that point they received it, would schedule a delivery within 30 minutes, I was like, what?? when I told him that was not what the tracking page, which says they will call when the delivery arrives and set something up within 48 hours, he apologized and said, yes, he was wrong and I was correct. He did, hopefully, take both of the phone numbers and pass them along to the hub, which he promised he would do, so we will see.

These guys really do not have their act together! Home Depot has contracted them multiple times to deliver products and they screw up almost every time. These delivery issues constantly cause project delays.

Hub Group has provided the worst delivery experience I've ever had. The first time they delivered my order, they unloaded a door with shattered glass onto my driveway, leaving broken glass everywhere instead of recognizing the damage and refusing the delivery. After a replacement was ordered, communication completely fell apart. I was never notified that the replacement had reached the warehouse and was waiting to be scheduled. I only discovered this after multiple calls to customer service. I scheduled a delivery for Monday. They never showed up. I contacted customer service and it was rescheduled for Wednesday morning. As of this review, they have still not arrived despite telling me the delivery was still coming today. I've spent hours chasing updates for a single replacement door because Hub Group repeatedly failed to communicate or deliver when promised. Delays happen, but delivering broken merchandise, missed deliveries, poor communication, and requiring customers to repeatedly track down their own shipments are unacceptable. Update (June 29): Hub Group finally responded to my email a week later but it's been another week since then and they still haven't delivered my door. TBD if it ever arrives.

Absolute incompetence! I’m so disappointed in Home Depot and any other facility that uses this group. They are liars and so unprofessional. They keep claiming they called me to schedule a pick up and no missed call. I call them to ask what’s going on and they said they called us and left a message. That never happened and I asked the women want number she called us on and she said she’s unable to locate that information I demand for a supervisor to give us a call back after two weeks at least of waiting for a callback and she says oh sure is it this number and reads our number out loud so this whole time she did have our number has now been three more days and still no callback from a supervisor absolutely unacceptable.

Keep getting the run around, call backs but absolutely no idea where our package is and no rush to find it or resolve the problem. It is so ridiculous that a company cannot locate a package when it is such a huge item. How do you lose it as a shipping company? And when you call or chat, it’s all automated. Really unhappy with the whole situation.

This is the worst company we have ever dealt with. We’ve been without a refrigerator since April- this company keeps giving us the run around and continually rescheduling our delivery. They rescheduled for the 5th time today. Their customer communication and prompt delivery service SUCKS. If you are a company in search of a delivery service, don’t use them. They also don’t answer the phone and call you back either.