Hubble ContactsReviews of hubblecontacts.com

Response from Hubble ContactsDec 20, 2018

Hi Chris, Thank you for taking the time to leave this review. I'm sorry to hear that you have not been satisfied with your Hubble experience. I've had a chance to look into your account, and I can see that we charged you on the same dates that were plotted out for you in your delivery schedule, based on the frequency of your subscription orders that is set up in your account. To view and edit your delivery schedule, you can log into your Hubble account! From what I can see, you emailed us on September 16, and we responded to you on September 17 with instructions for how to cancel your subscription. You have not called our cancellation line at this point, and I would encourage you to log into your Hubble account or to have a look at the email we sent you in September, so you can find the number to call our team and cancel your subscription. If you have any questions, please feel free to reach out to [email protected] and our team will respond to you as soon as possible! Best, Vanessa

Response from Hubble ContactsDec 20, 2018

Hi Matt, Thank you for taking the time to leave this review. I'm sorry to hear that you have not been happy with your Hubble experience. I've had a chance to look into your communication with our team, and I can see that you have reached out via email several times since August. Each time, our team has provided you with instructions for how to cancel your subscription, and even though you have responded to their emails, you have not called our cancellation line yet. If you have any questions about our cancellation policy, please feel free to visit our website to view the Terms of Service, which you agreed to at checkout! Best, Vanessa

Response from Hubble ContactsDec 20, 2018

Hi Kathleen, Thank you for taking the time to leave this review. I'm sorry to hear that you did not have a great experience with our lenses. If you haven't already, please log into your Hubble account to find out how you can cancel your subscription! Best, Vanessa

Response from Hubble ContactsDec 20, 2018

Hi Yuko, Thank you for taking the time to leave this review. I'm so sorry to hear that you were not happy with your Hubble experience. I've had a chance to review your phone call with our team, and I've escalated it to a supervisor on our customer service team. You should hear from them shortly with more information. Best, Vanessa

Response from Hubble ContactsDec 20, 2018

Hi Em, Thank you for taking the time to leave this review. I'm sorry to hear that you are dissatisfied with your Hubble experience, and we appreciate the feedback you've left here. I've had a chance to look into your account and your communications with our customer service team, and I can see that the orders you claimed to be arriving late were still within our delivery timeframe, which is 5-10 business days from when you are charged for the order. I understand that your September order seemed to be stuck in transit when you contacted us, so we issued a free replacement. Because the original order was still within the timeframe of 5-10 business days, we needed to charge you for the shipping upgrade, since you requested the upgrade. Normally, we are not permitted upgrade shipping on a replacement order in this situation. As far as the monthly charge increase, you should have received an email notification to let you know about the change in price. If you have any questions about your subscription, please reach out to our customer service team, who will be more than happy to assist! Best, Vanessa