Marie A.
prescription was incorrect....
prescription was incorrect.... representative was hard to understand when explaining she just wanted to reorder... very fustratating
Response from Hubble ContactsDec 20, 2018
Hi Marie, Thank you for taking the time to leave this review. I'm sorry that you were not satisfied with your Hubble experience. I've had a chance to listen to the phone call you had with our agent, and it sounds like you were able to understand her the entire time--you answered all of her questions and she answered all of yours as well. As Emilyn explained on your call, the information you entered for your eye powers at checkout was verified with the doctor whose information you also provided, but Emilyn did offer to reverify any corrections that you had, and send a replacement order, which you opted not to do. Once you said no to that, Emilyn proceeded with cancelling your subscription. If you were not aware, your refund was issued on November 1. If you have any questions or concerns, please reach out to our customer service team again, and they will be more than happy to assist! Best, Vanessa