Bob M.
Minus One Star
I thought I would try the hubble contacts but when the samples came I found them uncomfortable. On the same day of using them I emailed hubble to say they were not for me and if there was a subscription,I wished to cancel it, I received an email straight away saying this cancellation had to be done via phone so I called and left my number nobody called me back so not to be stung I called my bank and asked them to reject any Direct Debit from Hubble. Next day I received another email from Hubble to say my card had been declined, so I never thought anything of it. Two weeks later a shipment arrives and money has been taken from my account. Due to going on holiday that week I sent an email again plus returned the lenses. Today im back from holiday and another shipment has arrived and another payment taken, Ive now returned the second lot but after calling Hubble they said they have not received the lenses back and wont refund. Im going to take this further but DO NOT USE THIS COMPANY NOTHING BUT CON ARTISTS
Response from Hubble ContactsNov 27, 2018
Hi Bob, Thank you for taking the time to leave this review. I'm so sorry to hear that you've had what sounds like a confusing and frustrating experience with our team. I'd like to look into this and find out more about what happened. Please send an email to [email protected] and I'll be able to work with our customer service team to get to the bottom of this for you. Thanks, Vanessa